Not accessing to Webmail, and issue on smtp

J

jdn1976

Verified User
Joined
Mar 30, 2020
Messages
107
I have two problems here:

First issue:
When I type for example:
do not open webmail page, just shows:

Not Found
The requested URL /webmail was not found on this server.

Yes the A record for webmail is created. Any idea?


Second issue:

When I go to setup the account on Thunderbird connect to POP, with STARTTLS but on SMTP is not connecting no matter option I choose. I am using Let's encrypt. And I check on website:

SSL Checker

Use our fast SSL Checker will help you troubleshoot common SSL Certificate installation problems on your server including verifying that the correct certificate is installed, valid, and properly trusted.
www.sslshopper.com www.sslshopper.com
and insert my domain.tld and shows everything ok with let's encrypt.
Any idea?

On CSF i have ports open: 25,110,993,995,587,465
 
jdn1976 said:
About the first issue I solved with this:
Click to expand...
Odd. I never had to use that to get ssl on webmail. It's much easier to fix to add this line into /usr/local/directadmin/directadmin.conf
Code: 
webmail_link=roundcube
and restart directadmin. Same if you want to use squirrelmail as the default via that link.
There ia also no need to create an A record for webmail, you can remove that one again. :)

The help section you're pointing to is only used for cpanel users which use port 2096 for webmail, so it's not to fix your first issue.

As for your second problem, you have to post what your logs are saying.
 
Richard G said:
Odd. I never had to use that to get ssl on webmail. It's much easier to fix to add this line into /usr/local/directadmin/directadmin.conf
Code: 
webmail_link=roundcube
and restart directadmin. Same if you want to use squirrelmail as the default via that link.
There ia also no need to create an A record for webmail, you can remove that one again. :)

The help section you're pointing to is only used for cpanel users which use port 2096 for webmail, so it's not to fix your first issue.

As for your second problem, you have to post what your logs are saying.
Click to expand...
Richard G said:
Odd. I never had to use that to get ssl on webmail. It's much easier to fix to add this line into /usr/local/directadmin/directadmin.conf
Code: 
webmail_link=roundcube
and restart directadmin. Same if you want to use squirrelmail as the default via that link.
There ia also no need to create an A record for webmail, you can remove that one again. :)

The help section you're pointing to is only used for cpanel users which use port 2096 for webmail, so it's not to fix your first issue.

As for your second problem, you have to post what your logs are saying.
Click to expand...

@Richard G and where I see the logs of thunderbird?
 
jdn1976 said:
@Richard G and where I see the logs of thunderbird?
Click to expand...
I ment the Exim logs mainlog and rejectlog to see if a connection attempt is made and maybe what error it states.

I had this week a very odd thing. One of my customers was not able to connect with his mail app from his Apple laptop and neither with his ipad.
The log said something like (set_id=name) which should be (set_id=[email protected]) to work correctly.
He confirmed he had set his complete email address as login name.
Just to be sure I rebuild Exim, because last update had something of a Pear issue. After Exim was rebuild, suddenly the problem was gone and customer instantly was able to login on both devices.
Odd enough, only this customer had issues, at least I did not receive any other complaints.

So maybe you can try using a rebuild of Exim to and see if that helps.
Code: 
cd /usr/local/directadmidn/custombuild
./build update
./build exim
at least that is what I did which fixed the problem.
 
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