Not receiving emails

youds

Verified User
Joined
Jul 11, 2008
Messages
477
Location
Lancashire, UK
Hello

My domain "imperiumhq.com" can receive emails from other DirectAdmin servers but not from my iCloud account.

So far, I have switched to a different control panel and it worked but now have returned to using DirectAdmin and the problem persists.

The domain's DNS is glue'd to "imperiumhq.com" with ns1 and ns2 both hosted by the DA server.

I've not got DMARC records but only mxtoolbox pointing that out.

Any ideas what could be wrong? Kudos to whoever can help. Thank you.
 
I don't mind earning some kudo's if I'm able to help you. :)

First of all, when sending mail from your iCloud, do you see -any- related connection in your exim mainlog or exim rejectlog? So any proof that iCloud is trying to make a connection with your server? Because that should be there.

However I've seen some other issues with could in some cases also caus some culprit, mostly with sending mail in fact.

with ns1 and ns2 both hosted by the DA server.
With only 1 ip while in fact you should have 2 ip's. However, that is something for another time, it's good behaviour, not an issue.

But you seem to have a nameserver issue.
ERROR: One or more of the nameservers listed at the parent servers are not listed as NS records at your nameservers. The problem NS records are:
ns1.imperiumhq.com
ns2.imperiumhq.com
This one can cause receiving mail issues.

As long as this is not fixed, you have a real problem. It seems the nameservers are present at the parent servers, so glue records correct.
But it seems they are not setup correctly on your directadmin server.

Then I'm wondering about something else.
Intodns gives ip 77.68.9.43 as ip for both your nameservers.

But when I use one of my own servers:
Code:
[root@server: ~]# nslookup ns2.imperiumhq.com
Server:         185.12.64.2
as you can see that is a totally different ip.

Did you change nameservers recently? If yes, then wait until the nameservers are fully synchronized around the world before things will work correctly. This can take up 24-48 hours.

And another thing:
ns1.server-77-68-9-43.da.direct
ns2.server-77-68-9-43.da.direct

are also still mentioned in intodns. Be sure to get rid of those.

As last a tip, can also be seen in intodns:
You require a rDNS/PTR record which is at this moment not available.
So your ip 77.68.9.43 needs to point to your servers FQDN hostname. Please do not use the 77.68.9.43.da.direct hostname for that. It works but you can run into issues when mailing outside.

Best is to create your own hostname like for example server.imperiumhq.com and create a DNS entry for it.
I've create a manual on how to create and change hostnames.

Now after you've done this, go into your VPS control panel from your hoster or datacenter, and then point that ip to your FQDN hostname.

Feel free to ask further questions, however it's 00.36 AM here at the moment so I will shutdown my pc soon and go watch TV and be back tomorrow. But there are others also helping here so no worries. ;)
 
Yep - straight away I saw that ns1 and ns2 did not have A records and the NS records were for da.direct.

Changed that and now will do it some justice tomorrow.
 
That will already fix some things.

But don't forget the hostname and even if you don't want to change it (that's ofcourse your free choice) then still create a rDNS/PTR record for it as some mail systems give a high spam score for sending systems which don't have a correct rDNS/PTR record.
 
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