Only Auto Responder and Vacation Message do not work

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fk21

Verified User
Joined
Jun 11, 2023
Messages
35
Hi all.
I use Roundcube webmail for email. Forwarders work, but the Autoresponder and Vacation Message do not send!

I can send and receive emails; there is no problem.

I would appreciate it if you can help me eliminate the problem.

Best

Faramarz
 
Hello Faramarz,

Did you set Autoresponder and Vacation Message in RoundCube interface? Or DirectAdmin interface?

The most possible reason is failed rDNS, DMARC, SPF, DKIM either for a domain or hostname.

fk21 said:
Forwarders work, but the Autoresponder and Vacation Message do not send!
Click to expand...
 
Hi. Thank you for your reply.
I set both in Roundcube and Directadmin, but it did not work.
rDNS has an error: Reverse DNS does not match SMTP Banner!
I am doing my best to adjust it.
If you would give me a hand, I appreciate it.
 
It is my pleasure to serve you. If you need a private assistance you are welcome to place an order on my site. If you want a free help, then feel free to ask questions here on the forums. Me or other guys will help you.

fk21 said:
I set both in Roundcube and Directadmin, but it did not work.
Click to expand...

The phrase "did not work" does not bring any clarification at all. An issue in your case might happen on 3 sides at least:

1. receiving side - your server did not receive an incoming email
2. sending side - your server received an email but it failed to send autoreplies/forwarders
3. remote server receiving side - your server received an email and replied, but a destination server rejected such an email or moved it to a Junk/Spam folder.

We here don't know which step failed. So you will need to identify which step failed on your own or hire somebody for it.

If you want to troubleshoot it by yourself, then you will need to read mail logs for evidences of receiving and sending emails.

In the very first my reply I assumed the 1st and the 2nd steps are fine, and the issue occurs on the 3rd step. That's why I mentioned SPF, DKIM, rDNS, etc.

If you want us to give more help, we will need to test your forwarder/autoreply. But we might fail to receive a reply as well, and if this is the case we won't be able to help much. So again, one should start from reading logs.
 
Thank you for your guidance. I checked everything via https://mxtoolbox.com/ site. Even in the logs I get that the vacation messages are delivered but I do not find them either in the reciepients inbox or spam folder, thought, I have the log that they have been delivered!
The domain is hitopex.com
 
Last edited:
fk21 said:
The domain is hitopex.com
Click to expand...
You need to know your hostname. If you don't have one (you don't have a proper one now), then set one. Because now it's pointing to a general kind of name which Hetzner uses.
After that, go to your Hetzner control panel and for your ip, point to the hostname you made for your server.

Here's a guide for a proper fqdn hostname:
Richard G

Thread '[How-To] Create or change your server's hostname in Directadmin'

This is a guide on how to create a correct FQDN hostname on a sever or VPS.
I created this newly here in this section, for easier reference and it's also easier to find.

There is also another method, but the method described here is another method which is also still very usable.

Before you install Directadmin you can already take care the correct hostname is used bij Directadmin.

The domain mydomain.com is used her as example and 192.168.0.1 as example server ip. Ofcourse replace all examples with the domain or hostname your are using. So don't use 192.168.0.1 in the real situation...
  • Like
 
fk21 said:
The domain is hitopex.com
Click to expand...

rDNS is still wrong. It should be changed in Hetzner's dashboard.

Bash: 
# host hitopex.com
hitopex.com has address 65.109.178.86
hitopex.com mail is handled by 10 mail.hitopex.com.

# host mail.hitopex.com.
mail.hitopex.com has address 65.109.178.86

# host 65.109.178.86
86.178.109.65.in-addr.arpa domain name pointer static.86.178.109.65.clients.your-server.de.
 
Please do -not- use mail.hitopex.com also as hostname because changes are high you run into troubles later. You can keep the MX record like it's now ofcourse.
Check the manual I posted and like stated, set a proper fqdn hostname and then change in Hetzner's panel.
 
Richard G said:
You need to know your hostname. If you don't have one (you don't have a proper one now), then set one. Because now it's pointing to a general kind of name which Hetzner uses.
After that, go to your Hetzner control panel and for your ip, point to the hostname you made for your server.

Here's a guide for a proper fqdn hostname:
Click to expand...
 
zEitEr said:
rDNS is still wrong. It should be changed in Hetzner's dashboard.

Bash: 
# host hitopex.com
hitopex.com has address 65.109.178.86
hitopex.com mail is handled by 10 mail.hitopex.com.

# host mail.hitopex.com.
mail.hitopex.com has address 65.109.178.86

# host 65.109.178.86
86.178.109.65.in-addr.arpa domain name pointer static.86.178.109.65.clients.your-server.de.
Click to expand...
Thank you. Can you help me find out what should be rDNS?
 
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