Dear Support Team
I would like to clarify that the account 22XX , is owned by me with no doubt.
I would like to explain the case detailing as I can.
I am the founder of the company , the company since around 2000 and having serval staffs. My first licenses bought from DA since 2005 , registering the account with contact name Archy Cho . My company which still exist with Hong Kong Business Registration continuously , if you need such documents I could provide to you , business registration with my HKID . From the starting to now , the company owned 100% by me and my name is same as my HKID card.
One of the staffs told me the account could not be login , please to accept we are not a one man company. Than I tried to use your support portal ( Mail form ) to ask , but with no reply at all. After serval weeks , we found the password back and login successfully.
After login , I checked the email was not
[email protected] , which I asked my staff to changed it before ( maybe for a few years ), hope you understand that we are not checking those information always .After I found the email address is not
[email protected] , than I changed it. After the changed , the account was locked with all licenses deactivated .( I am not sure I found the de-activation before or after the change , we just found the licenses key was not working ) I found lots of reply from the forum that claiming I have violate your terms , so that make us extreme confuse and always wait for your ticket reply for a long time , it makes the impression to us that you wish to terminated our licenses with no reason.
We have reset the password for serval times , since of our communication fault internally. Please note
[email protected] was just a email forwarding alias of
[email protected] , and I apologize that our internal communication problems make the case trouble. Also the email alias
[email protected] was not working 100% at the past because of technical reasons , and it was fixed now , please to understand that not all staff are technically well , and there has a fight for email server settings as spam and virus filter always.
We changed the email from
[email protected] to
[email protected] , you reverted our account to
[email protected] , and thinking we may be cracked .
After the change , I use
[email protected] to get back the new password of reset to solve your confuse , I use
[email protected] make the account request again , asking to change the email address to
[email protected] , to fit you did not accept free email account , than you banned again.If changing email address could not be approval , please just ignore the request , and not account banned.
Please note , I think there will have no high levels crackers like to crack us for Directadmin Licenses although Directadmin is a good software .
Please advise how to get back the account working and what action could resolve your confuse , please note there 100% have no cracking activities within this period.
Hope to see your reply whatever what you think , and please don't just ignore .
Account Owner of 22XX
Archy Cho
