Parent servers say that the domain does not exist

[skarbiec_biz]

I have a certain question related to DNS configuration:

1) a week ago my internet domain SKARBIEC.BIZ went deactivated for some unknown to me reasons. I am not an engineer, so I do not manage it personally, but as I was informed we had to change DNS server (or reintroduce it, whatever);

2) new DNS server was entered in .BIZ register;

3) First of all I thought that I simply need to wait a while after changes in DNS, but than I realized that if I make WHOIS query I receive response that the domain is still deactivated. I also made a DNS check and I received information that "parent servers say that the domain does not exist". Of course, in WHOIS I can confirm that the domain exists, but still "deactivated".

4) Each day my engineer have a different idea what is the reason, but I am not only losing advertisers money, but also my positions in SERPS on some very competitive keywords and key-phrases, what might cause me a great deal for trouble in the future.

Could you give me any clues why parent server might say that the domain does not exist?

I assume that it is not the problem with DNS server, because there are hundreds of domains using that DNS - dns.alpha.pl and dns2.alpha.pl (however, as far as I know, none of them is .Biz, but I suppose it is irrelevant).

Thank you in advance,
Robert

 

[nobaloney]

This is an issue you'll have to take up with your domain registrar. The .biz top level nameservers don't have any information for your domain:

[jlasman@of1 ~]$ dig +trace skarbiec.biz

; <<>> DiG 9.3.1 <<>> +trace skarbiec.biz
;; global options: printcmd
. 491878 IN NS A.ROOT-SERVERS.NET.
. 491878 IN NS B.ROOT-SERVERS.NET.
. 491878 IN NS C.ROOT-SERVERS.NET.
. 491878 IN NS D.ROOT-SERVERS.NET.
. 491878 IN NS E.ROOT-SERVERS.NET.
. 491878 IN NS F.ROOT-SERVERS.NET.
. 491878 IN NS G.ROOT-SERVERS.NET.
. 491878 IN NS H.ROOT-SERVERS.NET.
. 491878 IN NS I.ROOT-SERVERS.NET.
. 491878 IN NS J.ROOT-SERVERS.NET.
. 491878 IN NS K.ROOT-SERVERS.NET.
. 491878 IN NS L.ROOT-SERVERS.NET.
. 491878 IN NS M.ROOT-SERVERS.NET.
;; Received 436 bytes from 206.13.29.12#53(206.13.29.12) in 15 ms

biz. 172800 IN NS H.GTLD.biz.
biz. 172800 IN NS A.GTLD.biz.
biz. 172800 IN NS B.GTLD.biz.
biz. 172800 IN NS C.GTLD.biz.
biz. 172800 IN NS D.GTLD.biz.
biz. 172800 IN NS E.GTLD.biz.
biz. 172800 IN NS F.GTLD.biz.
biz. 172800 IN NS G.GTLD.biz.
;; Received 347 bytes from 198.41.0.4#53(A.ROOT-SERVERS.NET) in 72 ms

biz. 900 IN SOA a.gtld.biz. hostmaster.neustar.biz. 5291879 900 900 604800 86400
;; Received 92 bytes from 199.7.77.126#53(H.GTLD.biz) in 27 ms

[jlasman@of1 ~]$

 

[skarbiec_biz]

Thanks a lot! In detail my problem looks like this:

- I own a domain "skarbiec.biz" – the sponsoring registrar is IHOLDINGS.COM, INC. D/B/A DOTREGISTRAR.COM

- Last Tuesday (April 17) the domain Skarbiec.Biz had become inactive. If I make a WHOIS query I see that Domain Last Updated Date is Tue Apr 17 8 pm Greenwich Time 2007. That is more or less time when the domain became inactive, so I assume there might exist a link between changes in register and deactivation of the domain. However I have not introduced any changes back then;

- If I make DNS query I receive response that "parent servers say that the domain does not exist", what suggests that .biz top level nameservers don't have any information for Skarbiec.Biz domain. On the other hand by WHOIS query I can confirm that the domain exists and I own it (WHOIS also confirms that the domain has not expired);

- I was informed that it is typical for a situation when DNS servers are not defined in the register, but it is not our case. I was assured few times by IHOLDINGS.COM that DNS are properly entered in their register as dns.alpha.pl and dns2.alpha.pl Skarbiec.Biz uses such DNS since the begining (2005) and both DNS servers are used also by other domains, including a dozen of mine ones and we do not see any problems with dns.alpha.pl and dns2.alpha.pl;

- As IHOLDINGS.COM informed me, in their system Skarbiec.Biz domain is active, but they confirm that if verified by WHOIS Skarbiec.Biz has status "inactive", what is quite unusual. The are "working on it", but without any results so far.

Skarbiec.Biz, was a leading financial portalin Poland, with app. 200.000 visitors monthly and the sudden deactivation causes a great deal of trouble, so I would be very grateful, if you provide me with any clue.

 

[nobaloney]

Only the registrar can explain why the records don't exist in the biz nameservers. If they can't tell you then you need to contact NeuLevel, Inc. You can find their contact information here.

No one else can help you.

WHOIS also confirms that the domain has not expired

The whois database hierarchy has nothing to do with the nameserver hierarchy. They should be in sync, but they often are not.

Skarbiec.Biz, was a leading financial portalin Poland, with app. 200.000 visitors monthly and the sudden deactivation causes a great deal of trouble

That's the best clue yet. Perhaps someone is trying to hurt your business? The change could even have criminal motives.

I'm sorry that no one else can really help you, but that's the case.

Jeff