Problems restoring a BK

[eduardo.mejia]

Hello Forum

I Just installed a new Server with DA DirectAdmin 1.40.3
I've migrated the reseller user from my current_Old_DA_Box to the new one.

The reseller information was migrated without problems, but when I tried to migrate a user (using FTP) from the old Server to the new I get a message with this speech.

Subject: An error occurred during the restore. Today at 09:32
d20492278506 is not a valid username

The standard format or name for the customers is like that starting with 'd' and follows a number.
How can I Fix this problem?

Best Regadrs.

 

[scsi]

Change the username on the previous server before doing the backup.

There is a script in /usr/local/directadmin/scripts to do that.

./change_username.sh old new

 

[eduardo.mejia]

Hello scsi,
but when I migreate from an older older server to the current I don't change anything with the names, the names were backup'ed normally and transfered n' restored as well.

The new version of DA require this kind of operation, I can 't change the user name because is a production server.

What other suggestion do you have?

 

[scsi]

Are you using admin level backup and restore? Make sure this is the type of backup and restore you are using. Use scp instead of ftp to transfer the file between servers to make sure its not getting corrupted.

Example:

www.directadmin.com/demo.html

https://www.directadmin.com:2222/CMD_ADMIN_BACKUP

 

[eduardo.mejia]

Scsi,
When I tried to BK_Over_FTP the reseller I can't do this... to skip this step I've ftp_put on a remote server.

Now, I log into the console as 'reseller' as always I do, the BK is created fine and transfered wo problems.
But at the time to restore it appears this message.

Step 1
In the Old Server I've generated the BK and transfer to an FTP server (non_DA) as Reseller

Step 2
Connect to the FTP_Server from the new server ftp_get the file and try

Step 3
As reseller I try to restore locally, And still with the same problem

Subject: An error occurred during the restore. Today at 12:54
d20492278506 is not a valid username

 

[scsi]

Fill out this support form to have directadmin support take a look.

https://www.directadmin.com/clients/safesubmit.php

 

[eduardo.mejia]

Thank You very much !!

 

[eduardo.mejia]

Scsi, I think I found the problem.... may be is not an error... but may be a tune a configuration.
The file name I'm trying to migrate have 12 characters in their name, the standard support only 10.

Where can I change this to test the number of characters the user name can handle?

 

[scsi]

Edit /usr/local/directadmin/conf/directadmin.conf

Look for this line:

max_username_length=10

If it is not already in there you can just add:

max_username_length=12

Then run:

/sbin/service directadmin restart

 

[eduardo.mejia]

[SOLVED] Problems restoring a BK

Thank You very Much !!

I can solve it.. ^_____^ !!!