Problems with accessing DirectAdmin and receiving emails

[walterpeter]

Hello,

I’m reaching out because I’m having trouble accessing DirectAdmin and receiving emails from my domain, and I’m hoping you can help me resolve these issues.

When I try to open the DirectAdmin page, Safari eventually shows an error saying it can’t load the page because the server isn’t responding. At the same time, I’m not receiving any emails in my configured mail accounts — although messages do appear correctly in webmail. Additionally, I can’t update my website from Sparkle, as the upload process also fails with an error.

I’ve verified the connection details, password, PIN, and DirectAdmin address, and everything seems correct. I’ve also contacted my hosting provider and DirectAdmin support, but they couldn’t find any issues on their end. They suggested I contact you, as the problem might be related to Cloudflare.

I use Cloudflare for DNS management and proxying, and I haven’t made any recent changes to its settings, so I’m not sure why this issue started. Could you please help me identify and fix the problem?

Thank you for your time and assistance.

 

[zEitEr]

Hello,

If you can't access directadmin, POP, IMAP, SMTP servers behind CloudFlare, that's expected. CloudFlare can proxy only HTTP(s) traffic.

Try and connect to your server over a hostname not proxied via CloudFlare. If you still fail, then your IP might be blocked on the server's side in a firewall. You will need to either stop firewall or unblock your IP.

If you can't fix the issue on your own, you might hire somebody (including me) for this job.

 

[walterpeter]

Hello,


If you can't access directadmin, POP, IMAP, SMTP servers behind CloudFlare, that's expected. CloudFlare can proxy only HTTP(s) traffic.




Try and connect to your server over a hostname not proxied via CloudFlare. If you still fail, then your IP might be blocked on the server's side in a firewall. You will need to either stop firewall, geometry dash scratch, or unblock your IP.

Thanks for your suggestion. I got it.