Problems with mails to domains prior to moving

Hello, thanks for all these messages (even if some or a bit off topic).

My host says he can not make the change. He's probable just as a noob as me... :rolleyes:

So, I tried to turn off the MX settings like jlasman adviced, because I am submitting every new user by hand, and Yes, the messages go to the newly created account on my server "[email protected]" even though I enter "[email protected]" as the clients email address...
But NO, with MX settings off my email account does not exist any more, and I can't receive emails as the reseller anymore...

I must add that I did not change the MX record when turning MX settings off, because I don't know what to change it to... :(
 
I have tested it with an existing user who has a domain which is not bin moved yet.

I enabled DNS control for this user which allowed me to change the MX settings when logged in as the user.

I send a email to this user, and it did not turn up in the default mailbox of the account. So, I guess it worked but I can not confirm it as I did not get a reply yet.

So, this does work for accounts already created. A work around would be to create a new user without sending the welcome email, then turning the MX setting off for this user. Then you can go back and send the welcome email for the first time.
But after the domain is moved, you must turn the MX settings on again (or turn DNS control off for this user) to allow the user to send and receive emails with the moved domain on the new account.
 
graphicscompany said:
........then turning the MX setting off for this user. Then you can go back and send the welcome email for the first time.
But after the domain is moved, you must turn the MX settings on again (or turn DNS control off for this user) to allow the user to send and receive emails with the moved domain on the new account.
Click to expand...

This is a good workaround, but isn't all this time consuming though for admins/company accounts department especially if they have hundreds of new clients each day. Granted that most of us, here, are "small" ventures, so they can do the above.

Saying that though, we don't use DNS on our servers, we use another company that deals with our domain side of things (registrations and transfers), they have their own white-label DNS/NS system we use via API...

We are still sticking to our "don't use your domain as a sign-up email address" policy. ;)

Anyway, I'm going to shut up, going way off topic here. :D

Peace!
 
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@graphicscompany:

Yes, this is a real problem, but not easily fixable as long as welcome emails are sent from the same server. There are some fixes which could be helpful (for example using scripts which run automatically after user creation), but you can't get to them unless you run your own server, and you're probably not ready for that level of management.

You can of course get a managed VPS, but that might be much more expensive than a reseller account.

You also get a copy of the welcome email (at least you should). Why not check each such email you get, and if it went to an address in the same domain as that set up, resend it from a different mail server (your ISP's mailserver for example)? That should work and be relatively simple to implement.

Or if you get so many new signups that you can't take the time, then get your own VPS :).

I've moved the thread to Reseller-Level Difficulties to make it more clear to the casual reader of DirectAdmin Forums that this is a reseller issue.

Jeff
 
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