Restoring ALL user accounts

[lseawell]

1) Server crashed - recent "all users" backup exists.
2) New duplicate system was setup
Question:
Do all the user accounts need to be created in the new DA setup prior to the "Restore Backup" process, or will the DA restoration process create the user accounts automatically?

TIA

 

[Webcart]

1) Server crashed - recent "all users" backup exists.
2) New duplicate system was setup
Question:
Do all the user accounts need to be created in the new DA setup prior to the "Restore Backup" process, or will the DA restoration process create the user accounts automatically?
TIA

DA will create user accounts automatically.
On the new system: create a reseller (let's call it RESELLER) and upload backups to ~RESELLER/user_backups/ directory.
Log into DA as RESELLER and go to "Manage User Backups". You will see all your backups under Restore Backup section.

 

[floyd]

It also depends on how the backups were made. If Reseller backups were made then the above is true. If Admin backups were made then you need to put them in /home/admin/admin_backups and run the restore. You don't have to create any users or resellers when using Admin backups.

I have found Admin backups to be very good, almost flawless. They should be used for backing up everybody.

 

[lseawell]

I did the "ALL USERS" backup from admin just before the crash, but they are in an ftp location off site.

If Admin backups were made then you need to put them in /home/admin/admin_backups and run the restore.

Can't I just run the restore using the "from FTP" location?

Thanks -

 

[floyd]

yes you can.

 

[lseawell]

thanks Floyd

 

[floyd]

I just prefer to transfer the files myself first. I don't want the restore to fail if the transfer fails.

 

[lseawell]

Understood.

all the accounts were set up and files were transferred without errors - There seems to be a problem with the nameservers though - or is it that if a server is down for 3 days, the DNS has to resolve throughout the internet as if it were being set up for the first time...
Customers are vanishing like rats from a sinking ship... can't say as I blame them.

 

[Webcart]

I have found Admin backups to be very good, almost flawless. They should be used for backing up everybody.

Well, call me a paranoid, but I don't trust admin backups... yet. They are relatively new and much more complex.
Reseller backups on the other hand have been around for a while and for the most part work quite well. They fail to restore databases containing triggers and stored procedures, unfortunately.

 

[Webcart]

all the accounts were set up and files were transferred without errors - There seems to be a problem with the nameservers though - or is it that if a server is down for 3 days, the DNS has to resolve throughout the internet as if it were being set up for the first time...
Customers are vanishing like rats from a sinking ship... can't say as I blame them.

If you only have 1 server, you should consider using 3rd party nameservers.
Most domain registrars offer DNS management nowadays.

 

[lseawell]

Resolved

As it turns out, while the server was down, some of the IPs were hijacked, including the name server IPs. Now, if this had been a windows server, I would have known immediately from the IP conflict message on the console when I logged into the server. I could have saved myself 2 days of exasperation and expenses, as well as the inundation of customer ire.

And oh yeah, although all the accounts were restored intact to a new hardware system, updated OS, WHM & Installatron, the user permissions had to be repaired.
My cudos to ServerTune for patiently and professionally tolerating my frantic state of mind and getting the job done for me.

DA was quite helpful also.

 

[floyd]

Ok Webcart you are paranoid (you told me to call you that ). But seriously I have used admin backups to transfer thousands of user accounts with very few glitches. The main problem is not with the admin backups but with mysql changing the way they handle passwords.

 

[vovaNux]

Never had any problems with admin backups. I download my admin backups every week and I am sure I will be able to restore everything.