retry timeout exceeded

[js2024]

Hi,

I have no idea anymore. Searched for days and nothing seems to work.

Situation
I have a domain name registered on DirectAdmin: mydomain.nl, and the account name is the same: mydomain, with an external mx recored. (eg. mx 10 external.com).
The DNS is NOT hosted on the same server, but on an external server.

Scenario
Then, from WordPress I am sending a form with notification to [email protected]. Which gives me the error as below. The mail will be bounced immediately and gets into the main account on the server: [email protected].

I tried:
1. Different delivery address ([email protected]), which is working. So sending seems to be fine.
2. Disable named service, so the server would really lookup for external DNS. Still the same.
3. Disable "using local mail". This naturally gives an authentication problem at external.com.

Anyone out there with a light bulb?

Thanks a thousand!


Bounce
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(ultimately generated from [email protected])
retry timeout exceeded

Error Log
2015-09-17 20:31:22 cwd=/home/mydomain/domains/mydomain.nl/public_html/wps 5 args: /usr/sbin/sendmail -t -i -f [email protected]
2015-09-17 20:31:22 1Zcdxq-0000kD-Sc <= [email protected] U=apache P=local S=781 [email protected] T="[maatwerk info]" from <[email protected]> for [email protected]
2015-09-17 20:31:22 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1Zcdxq-0000kD-Sc
2015-09-17 20:31:22 1Zcdxq-0000kD-Sc User 0 set for local_delivery transport is on the never_users list
2015-09-17 20:31:22 1Zcdxq-0000kD-Sc == [email protected] <[email protected]> R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list
2015-09-17 20:31:22 1Zcdxq-0000kD-Sc => arnold <[email protected]> F=<[email protected]> R=virtual_user T=virtual_localdelivery S=888
2015-09-17 20:31:22 1Zcdxq-0000kD-Sc ** [email protected] <[email protected]>: retry timeout exceeded
2015-09-17 20:31:22 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1Zcdxq-0000kD-Sc
2015-09-17 20:31:22 1Zcdxq-0000kL-UG <= <> R=1Zcdxq-0000kD-Sc U=mail P=local S=1649 T="Mail delivery failed: returning message to sender" from <> for [email protected]
2015-09-17 20:31:22 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1Zcdxq-0000kL-UG
2015-09-17 20:31:22 1Zcdxq-0000kD-Sc Completed
2015-09-17 20:31:22 1Zcdxq-0000kL-UG => mydomain <[email protected]> F=<> R=localuser T=local_delivery S=1742
2015-09-17 20:31:22 1Zcdxq-0000kL-UG Completed

 

[zEitEr]

Hello,

I can assume from logs that you either don't have a mail account info on the target domain or target domain is missing in /etc/virtual/. And there are default aliases in /etc/aliases which route the email to root:

postmaster:     rootinfo:           postmaster
marketing:      postmaster
sales:          postmaster
support:        postmaster

info => postmaster
pstmaster => root

So make sure you've got the mail account info on the domain, and the domain is not suspended in directadmin, as well as you have it in /etc/virtual/

ls -lda /etc/virtual/<target-domain>

 

[js2024]

Zeiter, thank you for the feedback!

I can assume from logs that you either don't have a mail account info on the target domain or target domain is missing in /etc/virtual/. And there are default aliases in /etc/aliases which route the email to root:

I should not need one, as my MX is pointing to an external server. Nevertheless, I tried creating one, but no difference. Also in /etc/virtual the domain is nicely showing up. About the route, I was hopeful, so changed the alias and to be sure, I changed the sender as well ([email protected]), to be sure it is not in the routes. But nothing worked!

So make sure you've got the mail account info on the domain, and the domain is not suspended in directadmin, as well as you have it in /etc/virtual/

So yeah, it is not suspended and the domain is in the etc/virtual/

Any other ideas?

 

[js2024]

Hi,

Thanks for the answer. It didn't work. The mail server is external, so local should not matter right? I did remove the default routes though, just to be sure.

Any other ideas?

"Send from a local website, to an email that is hosted external but with the same domain! "

 

[zEitEr]

I don't know what exactly you removed and what does not work. Guessing is not what we'd like to do.

You should disable "using local mail". And solve an authentication problem at external.com.