I'm a nice guy

.
In the interest of full disclosure, I'm also one of the forum administrators; possibly the most active one.
And I take the forum administrator job very seriously.
While we do some webhosting (and continue to expand our client base by referral, websearch, and acquisition), our main business is offering services, dedicated systems, reseller accounts, etc., to companies who do webhosting.
We're very happy to help you on the forum as time and resources permit, and to offer you commercial services if you're interested. But we cannot log in and work on your server as a favor; that is our commercial business and that's where we get our income.
We started web hosting in 1995, and began offering services under the name
NoBaloney.Net in 1999. In 2005 we changed our name to
NoBaloney Internet Services and moved from my home office in Riverside, California, to an office in San Bernardino, California.
We started with Cobalt RaQ appliances, and later were Plesk Gold Partners, before we settled on DirectAdmin.
I urge you to contact DirectAdmin support; you'll find that they'll be very helpful.
Jeff