Seeking Assistance with License Activation and Support Response (license is IP restricted)

Being labeled an abuser for activating a license I've paid for but haven't used in a year is disheartening. Our investments have contributed to building DA, making this situation especially disappointing.
 
ThinkBased said:
Our investments have contributed to building DA, making this situation especially disappointing.
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So what is the difficulty in prooving that then? Because you can reply whatever you want, you don't provide a single proof of the opposite.

Being insulting to either DA or anyone else, won't change a thing in this matter. Prooving things is easy, so if you can't, that says enough.
 
Richard G said:
Dude, perhaps answering questions is helping you more then starting flames against people here or DA.
It just adds to the mistrust you are creating by not answering the quesion and raises the thought that you are abusing licenses.

I don't need seeking a therapist for that. A lot of us are mad, because we lifetime holders now lose newer MariaDB and maybe more, because the lack of income DA has because of the massive license abuse.

So logical they ask you valid questions, and since you can't even answer 1 valid question to me, seems I cought you in the act.
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Since DA support has all the information they need and considering you're not part of the DA support team YET, I don't see a reason to address your questions, particularly given the tone used.
It's time for DA support to respond to our questions!
 
Richard G said:
So what is the difficulty in prooving that then? Because you can reply whatever you want, you don't provide a single proof of the opposite.

Being insulting to either DA or anyone else, won't change a thing in this matter. Prooving things is easy, so if you can't, that says enough.
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Upon reviewing our exchanges, it seems there's been a misunderstanding, as your responses felt more like insults than assistance
 
ThinkBased said:
you're not part of the DA support team YET
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It's not only YET, I never will be, I'm too old for this. Probably stopping my business within the next 10 years.
And since it's not resolved you can't have given the info they asked imho or something is missing. Otherwise this would long have been resolved as it has been done with others in the past. I would suggest to check the ticket for additional quesions or answers.

ThinkBased said:
I don't see a reason to address your questions, particularly given the tone used.
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The tone used was not there when I asked you the question, my tone changed after you started to set another tone to DA and me.
You now say there is a misunderstanding, that might be possible. But still the question is not answered.

ThinkBased said:
It's time for DA support to respond to our questions!
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DA already did. I would suggest to follow those instructions and otherwise keep it within the ticket system because they won't fix these kinds of things on the forums anyway out of privacy and other reasons.
 
if you are willing to help just push DA to answer to our last ticket :

"I need to clarify our current situation regarding the license issue we've been experiencing. It's critical for our planning to understand whether there's a genuine intention to resolve this issue on your end, or if the recommendation to upgrade our license is the only solution being offered.Our project timelines are significantly affected by this, and if it appears that support for our current license won't lead to a resolution, we need to know as soon as possible. This will allow us to consider alternative control panels and ensure our new VPS setup is not delayed further.I appreciate your honesty and prompt response on this matter."
 
ThinkBased said:
if you are willing to help just push DA to answer to our last ticket :
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In spite of the fact that I would like to do that for you, I don't have ways to do it. As I'm not part of DA I also only have the same options as everybody else.
The only thing I could do is send in an email to support or sales, which probably would also get into queue or answered after the weekend as it's Easter weekend.
And sending a mail is something you could do yourself too.

Due to being a customer here for long time and sysadmin for a couple of company's, I do know for a fact, that DA is always having a genuine intention to resolve issues and even mostly are too nice with some solutions.

So I think best/fastest way is that you send a mail yourself with that content to the sales department hoping with everybody closed this weekend, that you still will be answers (often DA does).

If not, if the business is disturbed too much to be able to wait until after Easter (if it will be the case) then maybe best is to setup the new vps (since it's new anyway) with an alternative panel, for business continuation.
 
Thank you for maintaining a kind tone. My main reason for raising this topic stems from concerns about DirectAdmin's future, particularly after reading a discussion that highlights significant issues for legacy license holders. It's disconcerting and casts doubt on what's ahead for DA:

What is the future for Legacy DirectAdmin License holders?

@exlhost please make sure you are using non-legacy DirectAdmin license. MariaDB 10.11 will not be supported for legacy DA products. I've been thinking about this entire situation, and I'm super bummed out about how things are appearing to play out... From a business perspective, I can be...
forum.directadmin.com forum.directadmin.com

This thread's insights have been eye-opening, underscoring the need for clear communication and reassurance about the path forward for all users.
However, I'm increasingly convinced that DirectAdmin may be abuse our existing rights to use what we've already purchased as a means to generate additional revenue from clients like myself. This approach feels like a disregard for our entitlements and a push towards more profitable alternatives for them, which is deeply concerning.
 
While it's understandable that DirectAdmin may regret selling lifetime licenses, resorting to customer mistreatment is not an acceptable strategy to rectify past decisions. Respect and fair treatment should remain paramount, regardless of business model changes.
 
You had an internal license that only may be used by Dedicated and VPS providers which you are not clearly.

Maybe its an good idea to follow the links in this thread provide by DA staff instead of arguing with people who wants you help, just my 2 cents
 
ThinkBased said:
Respect and fair treatment should remain paramount, regardless of business model changes.
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It's best to keep opinions of DA in that thread. It doesn't add to solutions either. And enough is discussed in that thread.
That doesn't change anything about their will to help people with issues as they have done that even after that thread. And it displays honesty as most other firms would already have removed and blocked such threads fastly after it would begin. While DA is asking for suggestions from the users. But that's another topic, already discussed there, so I won't go into that further.

ThinkBased said:
Thank you for maintaining a kind tone.
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You're welcome. As long as people encounter me in a nice tone, I have no problem also maintaining a kind tone.
In spite of the fact that I'm still the opinion that there is no reason to keep this thread going on. In fact it will most likely even work against you in others opinions. Mostly because the lack of proof from your side.

Which is not saying you are guilty, but it does arise suspicion if only fingers are pointed to DA without proof. As you can see from the reply above.

So again, best is to stop things here, send a mail to DA and/or clear the things in the ticket system.
 
Active8 said:
You had an internal license that only may be used by Dedicated and VPS providers which you are not clearly.

Maybe its an good idea to follow the links in this thread provide by DA staff instead of arguing with people who wants you help, just my 2 cents
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I have already did and here is the end :

"Modifying your IP restrictions has been disabled. Contact support for more information."

My license is restricted to a /32 IP that I haven't used for almost a year.
 
Richard G said:
It's best to keep opinions of DA in that thread. It doesn't add to solutions either. And enough is discussed in that thread.
That doesn't change anything about their will to help people with issues as they have done that even after that thread. And it displays honesty as most other firms would already have removed and blocked such threads fastly after it would begin. While DA is asking for suggestions from the users. But that's another topic, already discussed there, so I won't go into that further.


You're welcome. As long as people encounter me in a nice tone, I have no problem also maintaining a kind tone.
In spite of the fact that I'm still the opinion that there is no reason to keep this thread going on. In fact it will most likely even work against you in others opinions. Mostly because the lack of proof from your side.

Which is not saying you are guilty, but it does arise suspicion if only fingers are pointed to DA without proof. As you can see from the reply above.

So again, best is to stop things here, send a mail to DA and/or clear the things in the ticket system.
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Thank you, I've already updated my ticket. However, the issue is their response time isn't quite as prompt as yours. ?
 
I have the same issue. Provided massive amount of prove and they are still giving me a hard time.

I can only conclude directadmin in not willing to honor their lifetime licenses. Is this also the reason why my IP restriction management has been disabled? I'm not saying that it is but if it is, it seems like a bit of unfair practice to me where I am being punished as a customer for buying a lifetime license.
 
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