Server Management companies that support DA?

ProWebUK said:
At the moment only redhat 7.2 > 9, will be with a RHEL in a day or 2 (or once ev1 get them!) so that will come soon also.

Chris
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Seems it's even harder to find a DA/FreeBSD sysadmin ;)
 
I can't believe it took me this long to find this thread :) .

We're in the support business. We've been supporting Cobalt RaQs for webhosting companies since the RaQ2, and we're Plesk Gold Partners.

We actually host very little ourselves; most of our clients are hosting companies.

We've not set up a plan for DirectAdmin because frankly I thought the DA staff was doing such an admirable job themselves.

However, though it's not on our website, we can start offering DA services immediately.

Please write me or visit my (not up-to-date :( ) website for more information.

Jeff
 
Chris (ProwebUK) went through my system for me and I m very pleased with the work that he done. Great job, Great value for $'s.
 
They are ISO certified and I would trust them for server admin tasks, but for support I'm not sure since their english might not be good enough sometimes.
 
Yea very true i will probably start off with having them manage my server and later on i might have them help my customers later on if i find there good in english.
 
For what it's worth, we're in the hosting management, administration and hosting support business.

Less than 5% of our business is our retail and reseller clients; 95% is small hosting companies.

We only offer english-language support at this time.

We do both telephone and email support options; our most popular option is where your clients call a toll-free number when they have a problem and our onduty support representative calls back within a few minutes. It's most popular because it's the least expensive way to do live telephone support.

We can supply references.

Jeff
 
jlasman said:
For what it's worth, we're in the hosting management, administration and hosting support business.

Less than 5% of our business is our retail and reseller clients; 95% is small hosting companies.

We only offer english-language support at this time.

We do both telephone and email support options; our most popular option is where your clients call a toll-free number when they have a problem and our onduty support representative calls back within a few minutes. It's most popular because it's the least expensive way to do live telephone support.

We can supply references.

Jeff
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Can you equal to what bobcares.com offers?
 
ProHS said:
Can you equal to what bobcares.com offers?
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John and Mark have asked me to not quote prices on this forum, so I urge you to contact me privately. If for some reason you can't call, please get our contact information from my website.

Though we're located in the U.S., and not in India, so our costs are quite a bit higher, we can compete with BobCares very well for similar service.

Jeff
 
An interesting thing for me per example is that Bobcares.com or instacarma.com are also able to manage BSD servers in case you want to switch a server to that.
 
Though we're not as familiar with them as we are linux, we've been managing BSD-based servers since 1996 :) .

And if you ever decide to upgrade to telephone support, we offer that.

But I don't want to get into a shooting match, so all I can say is you need either administration or support, contact us.

Jeff
 
Yeah, I've realized after posting that it wasn't a really smart reply...

It's great to see that people from this forum can provide support service and that we have people or companies out there that can help us.
 
According to their website they do support FreeBSD.

According to their website they do NOT support DirectAdmin.

Imho their 4 hour resolution leaves a lot to be desired.

They seem quite expensive as well.

Jeff
 
I wouldn't call their plan expensive since for a $100 you get unlimited hours of server management. Yeah, I know..unlimited....but can you really do 8 hours a day of work on a webhosting server, just for maintenance?

But maybe you're talking about their support plan.

As for DA, I don't think it's a problem since DA uses standard components. It's not hard for a sysadmin to understand how things work with this setup.
 
interfasys said:
I wouldn't call their plan expensive since for a $100 you get unlimited hours of server management.
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I just examined their entire page, and that's not the impression I get at all. I don't see the words "unlimited" or "hours" at all; I'm going to write them to clarify.
Yeah, I know..unlimited....but can you really do 8 hours a day of work on a webhosting server, just for maintenance?
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The going wage for techs and admins in India is equiavalent to about us$1.25, so they could afford to give a lot of service if they needed to.

We've been supporting systems for small webhost companies for years, and while I've been told I can't advertise my rates here, I think if you called me you'd see that you can get what it really takes from a U.S. company (which may or may not be "better" in your opinion :) at competitive prices).
But maybe you're talking about their support plan.
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Actually, I was.
As for DA, I don't think it's a problem since DA uses standard components. It's not hard for a sysadmin to understand how things work with this setup.
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I agree, but it's been my experience that Indian outsource companies place a lot of stake in their exact language. If they don't say they'll support DA, my guess is they won't. I'll ask them that as well.

EDIT: Can't reach them at this time through sbc (my ISP) so I've used lynx running on one of my colocated systems to fill in their contact form. Clean code, the contact form works fine through lynx, and that's a plus :) EDIT-END

Jeff
 
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