SMTP - 535 Incorrect authentication data

[nbn]

For exactly one of my clients I seem to get the above problem, and I don't really know where to look.

The username and password works fine under pop3, but fails under smtp.

Have tried remote clients (outlook) and local (Squirrelmail) with same results.

Have changed password globally for this user with same result.

Cannot find the user in any blacklist files

Problems exists for no other user.

Does anybody have an idea to why this is so, and where I could possibly find more. I have +smtp_incomplete_transaction in my logselector, but only gets "login authenticator failed for localhost (blabl): 535 ....

I could probably test using the /etc/exim.pl manually, but perl is not my strongest side so any help would be appreciated.

 

[suhailc]

Hi,

Can you confirm if this is happening when using Roundcube?

As on one of our servers, it's happening when logged in with the account username using either Uebimieu and Squirrelmail, but works just fine when using Roundcube.

 

[nbn]

No, it was .shadow

Hi,

No, I wasn't using RoundCube or anything.
The reason was there was an additional .shadow in the users home directory, which contained a previous password.

I had updated the persons password using the shell (passwd), and not through the DirectAdmin interface.

Once I changed the password using DirectAdmin, everything worked fine.

 

[suhailc]

Hi,

No, I wasn't using RoundCube or anything.
The reason was there was an additional .shadow in the users home directory, which contained a previous password.

I had updated the persons password using the shell (passwd), and not through the DirectAdmin interface.

Once I changed the password using DirectAdmin, everything worked fine.

And you are correct! Updated the password via DA admin interface and all working fine now.

Thanks nbn