Some email not coming through

B

blackhawkit

Verified User
Joined
May 10, 2007
Messages
9
Some email just isn't coming through and I am not sure why. Previously I was on a cpanel server, and everything was working great. Recently I moved over to a DA server utilizing dovecot, and email from asbestostemlabs.com isn't coming through. I combed the maillog and it isn't being caught as spam either. Does anyone have any suggestions as to how I would go about solving this issue? Its a problem a local office I do some consulting work for is having...
 
Did you look for the domain name in /var/log/exim/rejectlog? In /var/log/exim/mainlog?

The main IP# for the domain, 216.921.51.85, doesn't seem to be blocked anywhere, but the email could be coming from any IP#; many senders use different mailservers to send their email.

Is the recipient domain listed in /etc/virtual/use_rbl_domains?

If so, then you may want to list the domain name asbestostemlabs.com in /etc/virtual/whitelist_domains.

Jeff
 
I administrate the account and even tried putting the domain under the whitelist already. The sender can send emails to other accounts on other domains by other users, just not these ones. They dont even show up with the **spam** in subject if they were flagged, as its not set to delete. Ever since I have moved to DA from cpanel I've had nothing but mail problems..random bouncing, things not going through. Support from DA has been less than pleasing, with response times of 5-8 hours - almost an entire business day. I'll check those logs...right now I'm about to blow away the account and remake it.
 
If you try with the domain NOT listed in /etc/virtual/use_rbl_domains, and emails still don't come in, and you check all the filter settings for the domain, and you're sure none of them are blocking the email, then you should search for the incoming emails in your log.

If they're not listed in your log, then it's because the sending server isn't connecting to deliver the email. I'd check to see if the domain is listed in any external blocklists which the sending server may be checking.

I'd also check to see if any IP#s on your server are listed in any blocklists the sending server may be checking.

The problem may be that the sending server for some reason can't contact your server.

Jeff
 
I just found what may turn out to be the problem.

The domain, asbestostemlabs.com, doesn't receive email directly. It receives it's email through mailwash13.pair.com.

I don't know what server they use to send email, but it's possible that they're somehow not allowing email to be sent to you.

Jeff
 
Let me see if I understand correctly.

The email address you are having a problem is is support @ radscripts.com.

You can successfully forward mail for support @ radscripts.com to your isp address.

But if you set up a mailbox on the server for support @ radscripts.com to go to it does not work.

Let me know if this is correct.
 
floyd said:
Let me see if I understand correctly.

The email address you are having a problem is is support @ radscripts.com.

You can successfully forward mail for support @ radscripts.com to your isp address.

But if you set up a mailbox on the server for support @ radscripts.com to go to it does not work.

Let me know if this is correct.
Click to expand...


Wil-lo found my problem.. Thanks...
 
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