Some one knows in which hour should DA techs back to be on line ?

If your reffering to the live chat, they are rarely on because they are very busy. Best way to contact them is via email.
 
give them some time, they did reply all my emails, although sometimes took longer.

DA support is the best!
 
but i need them asap i ordered server and the DATACENTER needs them to get license
 
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