Stolen Account

[gezgin]

Hi;
My Directadmin account was stolen and my IPs and licenses were canceled. They probably changed my email and personal information. I sent an email to [email protected] and other emails. But I didn't get a response. How can I get my lifetime license back that I've been using since 2015? Of course, I can't access the servers in the meantime. It gives a license error.

 

[Active8]

Are you sure they are stolen? maybe they are revoked because if abuse ?
Where those your own paid licenses (Legacy 299 dollar license) or datacenter licenses?

If you really in hurry just buy new licenses and activate it instant on your server

 

[gezgin]

Thanks.

Legacy $299 license

I actually paid that amount.

Are you sure they are stolen? maybe they are revoked because if abuse ?
Where those your own paid licenses (Legacy 299 dollar license) or datacenter licenses?

If you really in hurry just buy new licenses and activate it instant on your server

 

[Active8]

That is pity, that is the reason you should activate 2FA on your account always but it late for that now.
I am afraid you must buy the 29 dollar /month license then....

 

[Richard G]

I actually paid that amount.

Directly to Directadmin themselves? Or somewhere else?

However, we can't help you with that. You have to wait until support answers you by mail.

 

[DirectAdmin Sales]

@gezgin I believe we did reply to you and provided next steps, but in case you didn't get it, please PM me here with your client ID# so we can verify you are that same person.

 

[gezgin]

Directly to Directadmin themselves? Or somewhere else?

However, we can't help you with that. You have to wait until support answers you by mail.

Thanks.

Yes, I got it directly from directadmin.

 

[gezgin]

@gezgin I believe we did reply to you and provided next steps, but in case you didn't get it, please PM me here with your client ID# so we can verify you are that same person.

Thank you.

I wrote you privately. I sent you an email before but I haven't heard back for a few days.

 

[DirectAdmin Sales]

@gezgin It appears we have not yet received the formal documentation we requested for your account recovery. Due to the high level of due diligence required in this case, we need you to submit the necessary formal documentation before we can proceed.

If there's any misunderstanding, we're happy to provide more detailed instructions. Please note that we cannot accept explanations or documentation via e-mail for this process.

 

[gezgin]

@DirectAdmin Sales @DirectAdmin Support

Hi;

Which documents do you want? I sent my Republic of Turkey ID document by e-mail.
We have been working on the same email since 2015.

I am waiting for your help.

 

[DirectAdmin Sales]

Please check your forum PMs. We have sent a highly detailed, thorough explanation of what is required.