Strange SSL problem

Bill Gates, IE and imcomptabablity or not this issue REALLY needs to be addressed by the software authors DA.

It is the responsiblity of the software author to make sure that if there is a browser issue that a work around be provided and not left to fester.

Excuse me, but when the users on the Kayako forums reported issues under different browsers, Kayako provided a work around to resolve the problem and peopler were screaming about the issues with loading Kayako's admin panel under different panels.

According to Urchin on our boxes, IE users outnumber Firefox and Opera users 2 to 1. And these are people visiting our site. This issue cannot be left alone.

Has any submitted a bug report?

On the admin and reseller menu the webmail link breaks one option but under the user level it breaks 3. This is enough of a problem to warrant a fix or work around by DA in my opinion.

Possibly the removal of the big webmail link would suffice. Or, the issue may resolve if instead of a link the icon could open another page with both webmail links provided.

This is the job of DA. They need to fix this issue and im not about to tell my users to click on the webmiail link and then to click on the REFRESH button to retrieve the application.
 
pucky said:
This is the job of DA. They need to fix this issue and im not about to tell my users to click on the webmiail link and then to click on the REFRESH button to retrieve the application.
Click to expand...

You're absolutely right !!
But when I first reported this issue, they didn't do anything about it. I've tried several times, but no luck.
DA will not trie to solve it. (Or the're incapable of it and are affraid to admit this).:eek:
 
Why arent there more people asking for this issue to be fixed?

We should not be told to SHUT UP and deal with it!! It should be fixed. If your using the Alias directive in httpd.conf and its not working then a better alternative should be provided.

Even cpanel uses Alias for Squirrelmail. The only difference is Squirrelmail is setup, not under /var/www/html. but under /usr/local/cpanel/3rdparty/Squirrelmail and Apache does not have a problem with this solution. And it works flawlessly under SSL so you cant tell me that IE has a problem with Alias under httpd.conf because it works under cpanel and the basic setup concept is identical with the exception of the location of Squirrelmail and the permissions.

.......but this does not solve the issue. I dont care what anyone says. Its DA's responsiblity to fix this.

Excuse me, but when the users on the Kayako forums reported issues under different browsers, Kayako provided a work around to resolve the problem and peopler were screaming about the issues with loading Kayako's admin panel under different panels.
Click to expand...

Same issue, when users complained of browser issues under;

Iono
vbulletin
cpanel
plesk
Ensim
Kayako
Modernbill

etc

All were resolved promptly!!!!!!!!!!!

Dont tell me to shutup and deal with it! Im paying good money for my licenses and i expect software that works, browser issues or not! :rolleyes:
 
Last edited:
Pucky,

Just to set the record stright, I don't recall anyone telling you to shut up, so your entire post looks rather confusing to say the least. You might want to edit it for the sake of correctness, clarity and should I say, good manners. I do believe it might contribute a great deal to this discussion :)

It's my understanding that the SSL problem being discussed here isn't something related to DirectAdmin specifically and it can be fixed by reconfiguring Apache.
Would it be nice to have the fix included into default DA configuration? Sure. But the fact is - it's not included now, so your options here are:
1. to fix it on your own
2. to hire someone who can fix it for you and
3. to submit this as a bug report or feature request to DA team and to work with them so they include it into their default Apache configuration.

I assume that other people chose either (1) or (2) as they felt it would most benefit their own clients and therefore there are not that many requests to get this issue addressed by DA team.

I hope this post clarifies your questions above and good luck with any path you might choose :)
 
pucky said:
The SHUTUP and deal with it issue in in regards to DirectAdmin Support who told Killian that they WOULD NOT fix this issue after he reported it too DA Support.

In other words, they are being very unprofessional in their reply. What do you mean by "we wont fix it!"
Click to expand...
They didn't litterally tell me they will not fix it, they just don't do it.
Just to be correct.
 
Rest assured, i am writing my own redirect code and when its done it wont be shared.

Its a pitty that i had to revert to writing code to fix the problem.
 
Need i also mention that phpmyadmin displays the same 404 page not found.

Make that 4 links now. 4 links in the users control panel that fails if you enable SSL.

This is amazing!!! :rolleyes: And no solutions? I cant believe that eveyone has this working. They are either oblivious to the truth or nobody is running their control panels using SSL.

What a lame solution to an obvious problem.
 
pucky said:
Need i also mention that phpmyadmin displays the same 404 page not found.

Make that 4 links now. 4 links in the users control panel that fails if you enable SSL.

This is amazing!!! :rolleyes: And no solutions? I cant believe that eveyone has this working. They are either oblivious to the truth or nobody is running their control panels using SSL.

What a lame solution to an obvious problem.
Click to expand...

Once again, this has nothing to do with the links in DA control panel. If you are experiencing this problem then ANY secure link on your server (linked from the control panel or not) might occasionally generate 'page can not be displayed' error.

I am sure any experienced sys admin has it working right, if you are unable to fix this on your own, there are still options (2) and (3) in my earlier post available for you.

Good luck.
 
Webcart said:
Once again, this has nothing to do with the links in DA control panel. If you are experiencing this problem then ANY secure link on your server (linked from the control panel or not) might occasionally generate 'page can not be displayed' error.

I am sure any experienced sys admin has it working right, if you are unable to fix this on your own, there are still options (2) and (3) in my earlier post available for you.

Good luck.
Click to expand...

Thanks for assuming once again. I have 8yrs in Unix and have worked on countless servers in the past as a consultant. I dont need educating, but thanks for the suggestion.

Now that you know about that, i can tell you that SSL enabled SSL=1, returns pages not found on 4 links in the control panel UNDER IE. They all happen to be the ALIAS's pointing to /var/www/html/. This includes all the webmail and phpmyadmin. That is 4 of them. All other links work fine with this exception.

When you click on those links a 404 page not found is returned under IE. When you refresh the browser they come to life. If this is a brower incompatability, then providing an alternate other than dumping 3rd party software to /var/www/html or to a custom directory where this issue does not rear its ugly head, is in order.
 
pucky said:
Thanks for assuming once again. I have 8yrs in Unix and have worked on countless servers in the past as a consultant. I dont need educating, but thanks for the suggestion.
Click to expand...

8 years of experience or not, you apparently can't fix this on your own. More than that, based on your posts above you don't seem to have an understanding of where the problem is and why it happens.

You might not need "educating", but you do need some help don't you?
 
Webcart said:
8 years of experience or not, you apparently can't fix this on your own. More than that, based on your posts above you don't seem to have an understanding of where the problem is and why it happens.

You might not need "educating", but you do need some help don't you?
Click to expand...

I cant control the messed up link solutions provided by DA. Thats not under my control. Has nothing to do with me. Show me a solution to this problem? Everyone who has reported it still reverts to putting up with the issue but they certainly do not have this problem resolved. And i cant believe anyone else does. If its working for them, its because they are using Opera or Firefox but the solution to get this working under IE is unresolved! I would be happy to test your installation. I can guarantee that i can get you a screen shot of your own charred installation under IE.

So before you froth at the mouth and try to offer wise words of wisdom instead of offering a solution, make sure your own installation works as expected.
 
Im still waiting webcart. Waiting for a demo link to your control panel so that i can prove to you that your own installation is a problem under SSL. I cant wait.
 
You must log in or register to reply here.
Back
Top