Ticket System Enabled = NO

[MtK]

Hey,
I have Ticket System Enabled = NO (untiked) since the system was first installed (a few months ago).
I also have If disabled, show set to show a link the company's contact details.

somehow a clients managed to open a ticket!

I'm using version 1.40.3

 

[MtK]

any1......?

 

[zEitEr]

Are you sure it is a ticket, but not a warning notification?

 

[MtK]

Are you sure it is a ticket, but not a warning notification?

they were written by the clients.

I can "login as client" as do that too...

 

[zEitEr]

Try then enable it (wait a minute or so) and disable it again...(wait a minute or so)

 

[MtK]

Try then enable it (wait a minute or so) and disable it again...(wait a minute or so)

no good.
I even waited a few hours between ON & OFF.

 

[MtK]

this has happened again in a third server now.

 

[zEitEr]

There must be something wrong you do. I've tested and I see:

The Ticket System is not enabled.



Details

Follow this link for a 3rd party ticket system.

on my servers.

If you want I could check it in directadmin (I would just look, but not fix anything) for free. Send me a PM if you're interested, I'll need admin access into directadmin on your server.

 

[MtK]

OK, I think I found the source of the problem.
in the main admin user it is disabled but in the other admins (which also act as resellers) it is enabled!

 

[scsi]

Do you use a custom skin then? I am pretty sure the setting is server wide and not by admin.

 

[DirectAdmin Support]

Hello,

To clarify, the ticket system is designed for the Reseller Level, for Users.. and then extra bits were added around that principle.
So each Admin account can set their own ticket system setting for their own Users.

John

 

[zEitEr]

Do you use a custom skin then? I am pretty sure the setting is server wide and not by admin.

It's a default enhanced skin. And the settings as John already said are individual for every reseller on the server.