Unrouteable address Error

isaadhussain

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Joined
Dec 2, 2019
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Pakistan
i restored a cpanel backup. This account is having around 30 email addresses, all of them are working fine except for one. Whenever we send an email to that id, its bounced back with the error, having the same problem while sending an email from local account to this account

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

ubaid@domain.com
Unrouteable address
 

zEitEr

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Hello,

Is that the real email address? Or you masked it? Kindly let us know.
 

zEitEr

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Do you see the problematic email account in DirectAdmin at user level on a page where you manage mail accounts? Will any error occur if you try and update its quota limit or password?
 

zEitEr

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Anyway you've got the same name ubaid for your login in DirectAdmin? Or you have the same name for email forwarders/redirects ?
 

isaadhussain

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No, i dont have have any other user named "ubaid", i have checked the forwarders as well, no same name forwarders.
 

zEitEr

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Check /var/log/exim/mainlog for more clues, use grep or exigrep to match lines.

Or open a ticket with DirectAdmin support, they might check if for free if you have a valid license.
 

isaadhussain

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This is an example from /var/log/exim/mainlog

2019-12-03 01:22:28 1ic1Zo-0001Ly-M3 <= testing1234@fashionartinternational.com U=mail P=spam-scanned S=1123 id=74B6E2A3-9D32-475E-833E-B413D98671D0@fashionartinternational.com T="Test message" from <testing1234@fashionartinternational.com> for ubaid@fashionartinternational.com
2019-12-03 01:22:28 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1ic1Zo-0001Ly-M3
2019-12-03 01:22:28 1ic1Zo-0001Ly-M3 ** ubaid@fashionartinternational.com F=<testing1234@fashionartinternational.com>: Unrouteable address
2019-12-03 01:22:28 1ic1Zo-0001Ly-M3 => ceo <ubaid@fashionartinternational.com> F=<testing1234@fashionartinternational.com> R=virtual_user T=dovecot_lmtp_udp S=1305 C="250 2.0.0 <ceo@fashionartinternational.com> YH3wHST/5V2wBwAAmhN0dA Saved"
2019-12-03 01:22:28 1ic1Zo-0001Ly-M3 -> director <ubaid@fashionartinternational.com> F=<testing1234@fashionartinternational.com> R=virtual_user T=dovecot_lmtp_udp S=1305 C="250 2.0.0 <director@fashionartinternational.com> YH3wHST/5V2wBwAAmhN0dA:2 Saved"
2019-12-03 01:22:28 1ic1Zo-0001Ly-M3 -> murtaza <ubaid@fashionartinternational.com> F=<testing1234@fashionartinternational.com> SRS=<SRS0=OlD+8d=ZZ=fashionartinternational.com=testing1234@fashionartinternational.com> R=virtual_user_unseen T=dovecot_lmtp_udp S=1305 C="250 2.0.0 <murtaza@fashionartinternational.com> YH3wHST/5V2wBwAAmhN0dA:3 Saved"
2019-12-03 01:22:28 1ic1Zo-0001Ly-M3 -> amir <ubaid@fashionartinternational.com> F=<testing1234@fashionartinternational.com> SRS=<SRS0=OlD+8d=ZZ=fashionartinternational.com=testing1234@fashionartinternational.com> R=virtual_user_unseen T=dovecot_lmtp_udp S=1305 C="250 2.0.0 <amir@fashionartinternational.com> YH3wHST/5V2wBwAAmhN0dA:4 Saved"
2019-12-03 01:22:28 1ic1Zo-0001Ly-M3 -> ubaid <ubaid@fashionartinternational.com> F=<testing1234@fashionartinternational.com> R=virtual_user_unseen T=dovecot_lmtp_udp S=1305 C="250 2.0.0 <ubaid@fashionartinternational.com> YH3wHST/5V2wBwAAmhN0dA:5 Saved"
2019-12-03 01:22:28 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1ic1Zo-0001Ly-M3
2019-12-03 01:22:29 1ic1Zs-0001Mx-Pa <= <> R=1ic1Zo-0001Ly-M3 U=mail P=local S=2435 T="Mail delivery failed: returning message to sender" from <> for testing1234@fashionartinternational.com
2019-12-03 01:22:29 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1ic1Zs-0001Mx-Pa
2019-12-03 01:22:29 1ic1Zo-0001Ly-M3 Completed
 

zEitEr

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I believe you still have forwarders

Code:
cat /etc/virtual/fashionartinternational.com/aliases
 

zEitEr

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Yes, try and disable the forwarder.

And where director, murtaza are here from? Are those forwarders too?
 

isaadhussain

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Joined
Dec 2, 2019
Messages
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Location
Pakistan
It worked after disabling the forwarder
2019-12-03 02:30:07 1ic2dI-0004lD-Gl <= saad@infotex.biz U=mail P=spam-scanned S=8714 id=CALB9-9y4zpbJ-21dS65Y6B7c6hEaPBxnAMXZYNT7TXz7OkVZbw@mail.gmail.com T="Test Mail" from <saad@infotex.biz> for ubaid@fashionartinternational.com
2019-12-03 02:30:07 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1ic2dI-0004lD-Gl
2019-12-03 02:30:07 1ic2dI-0004lD-Gl => ubaid <ubaid@fashionartinternational.com> F=<saad@infotex.biz> R=virtual_user T=dovecot_lmtp_udp S=9065 C="250 2.0.0 <ubaid@fashionartinternational.com> 2AtfHP8O5l1aKQAAmhN0dA Saved"
2019-12-03 02:30:07 1ic2dI-0004lD-Gl Completed


Yeah, amir is forwarding to director, murtaza so the mails to ubaid were automatically forwarded to amir, director, murtaza
 
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