urgent question: how to couple emailaccount to domain on other provider

[borisbastos]

i have a very urgent problem i really can't seem to find the answer for and i can't seem to find the right help.
I'll try to explain as best as possible.

a client of mine had a website hosted by provider A, coupled with emailaccounts. She stopped working with her developer who suspended the account with provider A.
I agreed to help her build the website anew and i started with transferring the domain name from provider A to B, which has been activated. The thing is, the email services did not get transferred with the domain and now her emailaccount (with emailaddress A) and that of her colleague doesn't receive mails anymore, which is a big problem because she depends on it. Her emails were coupled with gmail in which she receives them.

With provider B i have created a new emailaccount in directadmin with the same email address (as emailaddress A) as she had before. To test if i could couple them to gmail, i noticed that it worked only now i receive her emails directed to that address, which seems logical.
The thing is i need her to receive those emails. She still has her gmail account coupled to emaliaddress A, coupled to provider A. Only i want her emailaddress A to be coupled to provider B (to which the domain name was transferred) and i'm really stuck on how to do that. I have entered a forwarder in directadmin of provider B but this forwards the mails to another (private) emailaddres of hers which isn't how it's supposed to be. She needs to receive those mails directed to emailaddres A directly in mailbox of emailaddres A and not her private mailbox.

How can i get her to receive emails on her same emailaddres A, but coupled to provider B. Do i need her to suspend her gmail account she had in gmail with provider A and create a new one?

I'm really stuck here while i think the answer might be simple, but i'm not seeing it.
I really need some help, it's driving me crazy.

Thx

Thanks for some answers or just pointing me in the right direction

 

[scsi]

http://help.directadmin.com/item.php?id=8

 

[borisbastos]

thx for the quick reply, but since the domainname and mailaccounts have been suspended with provider A, i guess this is no option because it would be pointing to a 'dead' mailserver, right?

 

[Richard G]

Explain this please:

The thing is, the email services did not get transferred with the domain

This is not possible. A domain name = a domain name. Witht he name everything which has to do with the domain resides with it. So if you transfer domain (for example) domain.com from provider A to provider B, than everything of domain.com is transferred, so also mail.domain.com and smpt.domain.com is transferred.
The only thing needed to be done is to check the DNS entry's on provider B, that the MX and A records are pointing to the provider B server too.
Provider A can still have it on his server, but that makes no difference because DNS is not pointing to it anymore.

I don't quite understand what gmail has to do with that. If you gat a [email protected] email address... it will automatically point to provider B if you created it there, because domain.com was transferred to provider be.
So my guess is you have to check the DNS and nameserver records of domain.com if mail is not arriving at provider B.

 

[borisbastos]

hi richard,

thanks for your reply! actually no, provider A clearly states that with moving out a domainname, the email services are not moved out with it. I've read this with other providers too.
After transferring the domainname i have created a new emailaccount under provider B with the same emailaddress ([email protected]) as the one my client had with provider A. All incoming mails at this emailaddress ([email protected]) arrive at the mailbox under provider B, so i guess the MX records are pointing correctly, only i recieve them and not my client since i am the owner of the domain (as manager for my client).
So basically i have an emailaddress ([email protected]) for which i have set up a forwarder to a private emailaddres of hers, and she has the same emailaddress ([email protected]) in which she recieves nothing anymore.

So i need to make her the owner of [email protected] at provider B and also import all her emails she had before with provider A into the mailbox at provider B.

I hope this is somewhat clear, i'm desparately trying to make sense of it all
(but learning a lot in the process)

thx again!

 

[nobaloney]

I fully understand your concern about sharing private information, but nevertheless none of us can really help you; we can only guess, because we don't know the domain name or mailbox names involved, so we can't do any tests to find out.

At the least we need to know at least the domain name and at least one email address.

Also, I have no idea what you mean by couple, so please explain that.

If you don't want to post this information publicly, I certainly understand, but then I can't help you here. If you want to send me the information privately I'd have to charge you to help you; please write me at the email address in my siglines for information about my commercial services, or ask someone else who you know and trust with the information.

Jeff

 

[Richard G]

Hello Boris

thanks for your reply! actually no, provider A clearly states that with moving out a domainname, the email services are not moved out with it. I've read this with other providers too.

Well I'm sorry but that provider is telling you a lot of nonsense or you have another definition of email services (which would make me curious what you understand exactly by email services). Email belongs to the domain name and is provided for with MX records. If you move the domain to another registrar or provider and so have control over the DNS, there is no way that the previous provider can keep your email for that domain there except for the old mail which is already present there.
The only emails which can still be at provider A are the emails that resided on provider A's server, before the domain was transferred.

After transferring the domainname i have created a new emailaccount under provider B with the same emailaddress ([email protected]) as the one my client had with provider A. All incoming mails at this emailaddress ([email protected]) arrive at the mailbox under provider B,

Which proves exactly what I stated before. Email is getting to provider B and not provider A anymore, because email belongs to the domain you create email addresses for. The MX records tell where the mail is going, nothing else.

So basically i have an emailaddress ([email protected]) for which i have set up a forwarder to a private emailaddres of hers, and she has the same emailaddress ([email protected]) in which she recieves nothing anymore.

Correct, you have to make her owner or give her the credentials to use the [email protected] email address. This way she will get all mail which is written to [email protected].
The current [email protected] of your customer has the provider A credentials in the email client as I presume, so indeed, no mail will be send there anymore, so she will not receive anything anymore logically.

Making her owner of the [email protected] is no problem, just give the current provider B email login credentials for that email account to her so she can change it in her email client/program.

and also import all her emails she had before with provider A into the mailbox at provider B.

Provided that there are still old emails present with provider A, you need access to be able to do that. Which is not possible on a suspende account.

That's the reason that I always advise people, certainly businesses, to keep their mail locally and not on the server. Gone=gone. Take care of backups yourself with program's like Mailstore Home (free) or something like that.