Despite the fact that a lot of people praise WHMCS , unfortunately I have so say that it is not all gold what shines.
I had to find out for example that support is not what they say it is and the program has some serious issues. Neither can you give any critics in the forum (unless they are positive) as the posts are edited frequently, closed and even removed silently after a few days. How can you have an objective view if everything is edited by the moderators ?? Is that how a PUBLIC forum should be ? Showing only what they want you to see ? Three out of five topics I started , where I thought they would benefit all of us, are closed already!
I found for example a serious issue the way credit works , when applying credit , tax is removed from the invoice. Opening a ticket resulted in a response that it is working as it should be. Not agreeing with that , resulted in no more replies from Matt (just got one). I continued this topic on the forum where other users also agreed that this was wrong, and after I posted a question to Matt why he does not consult an accountant for this issue , the line was removed , post was closed and moved to “Client Discussion” . So I guess the issue has no importance at all, where I think is has, since this is a billing program and some basic accounting rules should be in place.
Another post where I complaint about the various LGPL programs like TinyMCE, phpmailer, smarty that are encoded where they shouldn’t and so we cannot add our own scripts, just disappeared completely. Unbelievable !
Another post where I asked for custom fields on invoices was closed with a complete irrelevant answer "It's already possible to do this by editing the templates. Request closed." This is NOT so , custom fields are only possible on client records and product records , not on invoice records. (a second post that I opened to clear this up was once again edited by a moderator)
Some other feature requests were never even answered.
Also the fact that the whole admin area is encoded, there is no way to add your own stuff there, only limited in the client area with smarty templates. And last but not least, like somebody already pointed out, the fact that it is just a one-man or a two-man shop and everything is encoded could be a huge problem if this guy disappears. Some of you have already found out here in this forum, that things like this are very possible.
The script itself is quite good but needs improvement on several issues , but support for me is a big ZERO and the fear for what’s going to happen “the day after ” is big. ( another post about what happens if Matt falls from this earth also strangely disappeared ? )
I also think that a paying client has the right to have a voice and shouldn't be told to shut up or have that feeling. What would he do if he had a shop and I came with my complaints on the counter ?
Just my 2$c.
Ed,
Weird ,
They now decided to lock me out of the forum, although I never used bad language, or flamed or ever even raised my voice.
The integrity of this one-man show is as bad as his support. Various edited , locked and removed post prevents others to see what’s really going on over there. Editing others people writings are what we call here counterfeit.
If you want to give your accounting in hands of such people, be my guest, but remember the warning.
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I think I'll stick with ClientExec, as ModernBill is much too complicated for my needs. Thanks.