WhoisCart for just simple billing

D

DamnSkippy

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Joined
Mar 16, 2005
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USA, Texas
I am looking for a very simple billing app for a DA server. I would prefer to have it connected to DA for account suspend etc so I do not have to manually do it.

The clients that will be moved to this server are not ones that even look at their billing stuff in the CP they have now (Hsphere). The make their email accounts and that is about it really.

So it is mainly just for me to have something keeping track of their billing and if needed suspend their account.

I am looking at WhoisCart because it is cheap and integrates with DA and seems to do what I want. If I continue to add more DA servers/accounts I will look at AWBS or maybe Ubersmith will have DA integrated.

Am I off on my thinking here that WhoisCart should work in the interim?
 
Well for $35.00 I am not really expecting a whole lot to be honest.

But do you think it would work OK for the use I laid out above?
 
Sure it's cheap, but the real question is, how well does it grow?

It may be great that you can use it for what it's worth right now. However, what's going to happen when you grow larger? Have you thought about whether or not whoiscart is easily upgraded to a bigger billing software like modern bill or AWBS?

It would really suck to have to manually convert customers when you're growing. Things to think about...
 
Thanks for the input GXX I do not plan to have more than 25-30 accounts on this server for a good while. Once I get the server up I am moving these clients and then letting it be pretty much just them.

That is till I make a decision on where I want to go with DA. If I am going to move ahead with DA then I will get something more robust for billing.

So this is really a test server and at the moment and I want something to keep track of the few clients on it so I do not have to do it manually.
 
It seems to me that DamnSkippy is exactly the kind of client WhoisCart is made for :) .

Caution, though, DamnSkippy... I make no representations as to the suitability of WhoisCart as I've not used it.

Jeff
 
LOL, that is funny Jeff and I figure you are correct.

Though I would get a free update to their new system when it comes out I think. Maybe it will be pretty good, the help desk they released is.

But yes I just want something to keep track of a few clients cause I do not have the time to do it. It is also a planned temporary thing I figure.
 
If it's temporary you should consider the cost of switching to another solution later.

Jeff
 
I unfortunately figured I'd find Nexxtera posting stuff like this when I saw Nexxtera and WhoisCart in the 'last post' column of these forums. I don't mean to 'bud in' but I must definitely clear the air where this last post is concerned.

Paul for some reason (spam filter, etc.), had refused to make use of the helpdesk which is our primary contact point with customers. I'd received an attachment and a ticket entirely confusing, along with this note from Nexxtera (Paul):

This is not re an exsisting issue, and if I knew about how hard it is to communicate with your company I would have chosen a different software,
Click to expand...

I simply gave him what he asked in the end, as we've no intention to keep any 'prisoners'. Here was my complete response:

Dear Paul,

Given your expressed discontent, I've closed your account and refunded your purchases out of good will. It is never our intention to put clients into the position you have exacted, and your happiness is paramount, $35 is not worth any level of strife for either party. You write however, that you find it difficult to communicate with us - I find several tickets in the helpdesk written by yourself however....this is the sole means to connect with the sales and support staff, and an excess of 4000 users make successful use of it. It would have been necessary for you to continue to follow through in the tickets created for you at the helpdesk; had you logged in, you would have found all of your past transactions with our staff therein. Nonetheless, I wish you the best with your online ventures, and hope that you will indeed find another software to better suit your requirements.

Regards.
S. Alexandre Lemaire,
President, saeven.net
[email protected]
Click to expand...

Calling this "bad attitude, and poor communication from them." definitely does reaffirm my decision to do as was done.

On an otherwise positive note, we have quite a few DirectAdmin users, and my company has had to interact with DirectAdmin on several occasions. Exchanges have always been absolutely pleasant - Mark from DA is definitely worth of special mention.

To answer the questions int he thread while I'm here, Whois.Cart() will definitely interact with DA servers, and will definitely undergo an immense change very shortly as was mentioned herein. Whois.Cart() is not limited to clients with 25-30 clients however, as we have a number of clients with an excess of 10000 domains being managed. In fact, there are a few (three to be exact) new registrars that are using Whois.Cart as backend (even we were surprised)!

Nonetheless, if you have specific questions, please don't hesitate to ask. It is inexpensive, but definitely isn't cheap. It does require admittedly, lots of 'hands-on' time to tailor it to suit one's particular needs. We acknowledged this with its replacement release, Silverstar (alpha release soon). However, don't be led to believe that it is limited; a great level of personalization can be achieved with good PHP knowledge.

Cheers.
Alex
 
Last edited:
I'm compelled to clarify again..

but instead of trying to find the source of the problem, I was given a refund, and told to go elsewhere.
Click to expand...

You asked for a refund that you may use another software - it was given. If you didn't want a refund, why ask for it in such a manner?

I would again write that the staff had opened 6 tickets for you, you replied to only 3 of them, and let the other three hang. I don't know what circumstances had led to this, but I'm glad in the least that you've found a program that you like.

I won't continue to post the entirety of our exchanges, as I really don't like to argue with anyone, especially customers. I do believe that were I to do so however, that the empathy would definitely shift in our direction.

I trust all is settled, and wish you the best with your online business. Should you opt to return to the whois.cart user community you are always most welcome - one should ensure beforehand that the channels of communication are observed. As I'd written to you, over 4000 users make successful use of the helpdesk and actually enjoy doing so given that all exchanges can be searched, timestamps documented etc. I can accept that yourself as 1/~4000 could well have difficulty, hence why the refund was granted without question following your request; but I digress.. All the best, but please don't post any misconstruations of the truth as was done above. I will defend our service at all costs - it is our most valuable asset.

Regards.
Alexandre
 
I'm still debating deleting the last few posts to this thread and closing it.

But first, I'll attempt to put the entire issue into perspective.

What we have here is a difference of opinion between a company and one of it's clients.

Should it be discussed here? Possibly not, but it's a bit hard to put the stuff back into the box and shut the lid.

I have my own opinions but I'm not going to state them now; I may change my mind depending on where this thread goes.

As for now, any responses to this thread are acceptable, as long as we're discussing the issues involved, and NOT coming down on any one person.

If this thread becomes an attack on a person or company, I have no problem closing it or even deleting it.

Jeff
 
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