Ch3vr0n
Verified User
- Joined
- Aug 24, 2014
- Messages
- 88
Customer complaining IMAP is no longer working. I'm trying to replicate the problem in outlook 365 (Now outlook Microsoft 365) and have setup a test e-mail account. The thing is if i use my mailserver setttings
incoming: mail.domain.tld / port 143 / no encryption
outgoing: mail.domain.tld / port 587 / no encryption
proper password, outlook just sits there for a moment with the spinning circle (everything is being prepared), but eventually errors out with "
Then 3 options "not your address / change settings / solve problems"
The weird thing, in outlook an account entry on the left IS created with [email protected] (with the options Mailbox In / Mailbox Out / Search folders) but the account does NOT get synched and when going to file > info > the imap account is not listed. Neither is it when clicking on a random account that IS listed > then account settings > account settings. No entry listed, but a datafile IS created in C:\users\<username>\AppData\local\Microsoft\Outlook\<mailbox>.ost
which is a different location than were my pop3 accounts are created (C:\users\<username>\Documents\Outlook-Files\<mailbox>.ost
If i change the imap settings for incoming to mail.domain.tld / 995 / SSL/TLS there's yet again another error (connection with incoming IMAP server is terminated)
If i change the imap settings for incoming to mail.domain.tld / 995 / STARTTLS same problem (connection terminated)
If i change the imap settings for incoming to mail.domain.tld / 995 / AUTOMATIC, same problem (connection terminated)
Reset the account details with different password gives yet another error (the outlook data file was not created. Please make sure the disc you're saving to isn't full or write protected and the file is not in use
I'm at a complete loss. I've got no idea on what the problem is.
server is using custombuild 2.0 and dovecot (so the imap entry in the FAQ i could find apparently doesn't apply)
checking firewall i see entries for IMAP using ports 143 / 993
find a different topic i see something about
though i have no idea what that means or why it could be a problem. Let alone fixing it
Lets encrypt certificate is assigned to mail.domain.tld, domain.tld and www.domain.tld
ss
incoming: mail.domain.tld / port 143 / no encryption
outgoing: mail.domain.tld / port 587 / no encryption
proper password, outlook just sits there for a moment with the spinning circle (everything is being prepared), but eventually errors out with "
Something went wrong
No connection was made with the incoming (SMTP-)server. A time-out occurred for the connection.
Solve problems setting up your account <= link to https://support.office.com/en-us/ar...il-setup-8da1fb2d-316b-4448-a7cd-f543dd083315
Then 3 options "not your address / change settings / solve problems"
The weird thing, in outlook an account entry on the left IS created with [email protected] (with the options Mailbox In / Mailbox Out / Search folders) but the account does NOT get synched and when going to file > info > the imap account is not listed. Neither is it when clicking on a random account that IS listed > then account settings > account settings. No entry listed, but a datafile IS created in C:\users\<username>\AppData\local\Microsoft\Outlook\<mailbox>.ost
which is a different location than were my pop3 accounts are created (C:\users\<username>\Documents\Outlook-Files\<mailbox>.ost
If i change the imap settings for incoming to mail.domain.tld / 995 / SSL/TLS there's yet again another error (connection with incoming IMAP server is terminated)
If i change the imap settings for incoming to mail.domain.tld / 995 / STARTTLS same problem (connection terminated)
If i change the imap settings for incoming to mail.domain.tld / 995 / AUTOMATIC, same problem (connection terminated)
Reset the account details with different password gives yet another error (the outlook data file was not created. Please make sure the disc you're saving to isn't full or write protected and the file is not in use
I'm at a complete loss. I've got no idea on what the problem is.
server is using custombuild 2.0 and dovecot (so the imap entry in the FAQ i could find apparently doesn't apply)
checking firewall i see entries for IMAP using ports 143 / 993
find a different topic i see something about
service imap-login {
process_min_avail = 16
user: dovecot
}
though i have no idea what that means or why it could be a problem. Let alone fixing it
Lets encrypt certificate is assigned to mail.domain.tld, domain.tld and www.domain.tld
ss
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