Subdomains, certificate not created, and no SNI information in tab

premiumservicios

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Nov 19, 2025
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Hello,

We have detected that now when we create a new sudomain, the certificate is not created.Ç

Also, in SNI tab, there is no SNI row for these newly created subdomains.

When the certificate creation is triggered using "Next retries" tab on "SSL certificates", the popup message shows "Success", but is not created
When the certificate creation is triggered using /usr/local/directadmin/scripts/letsencrypt.sh, the certificate is created, and is shown on "Certificates" tab, but SNI remains uncreated.

There is no information about problem on logs.

Anyone experiencing same problem?
 
Hello,

We have detected that now when we create a new sudomain, the certificate is not created.Ç

Also, in SNI tab, there is no SNI row for these newly created subdomains.

When the certificate creation is triggered using "Next retries" tab on "SSL certificates", the popup message shows "Success", but is not created
When the certificate creation is triggered using /usr/local/directadmin/scripts/letsencrypt.sh, the certificate is created, and is shown on "Certificates" tab, but SNI remains uncreated.

There is no information about problem on logs.

Anyone experiencing same problem?
No not here,

I've tested on a test server what you're experiencing and i'm not getting the problem you describe. If what you're describing is:

1763577766753.png

Add subdomain:

1763577795149.png


Back to issue a cert:


1763577818802.png



DA have now released a hotfix according to latest post here for this issue:


My advice is to update to latest hotfix, or roll back if you have a backup to a previous version that worked and raise a ticket with DA support.

[edit] Forgot to mention, the demo above was with the very latest 1.689 with latest hotfix.
 
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