All sites could not receive emails yesterday

[selfwebhosting]

This morning a customer reported he expected some emails and never received them. I checked indeed I could not receive any test emails sent to some of my email accounts for sites hosted on this dedicated server.

Have tried all things I can think of, eventually I had to cold-reboot the server. Now emails get delivered OK but my customer wants to know if yesterday emails got deleted or stored somewhere.

Don't know what caused this problem to happen. I am bit concerned about clamAV. Could it block all emails it exim.conf was not set up properly?

Having seen this problem, I undo what is suggested here for clamAV:

http://www.directadmin.com/forum/showthread.php?t=12099

that is, comment out av_scanner = clamd:/tmp/clamd and the lines added after check_message:

Did this do the trick or the cold-reboot?

Also don't know if all the emails were gone or stored somewhere on the serve.

 

[sde]

I have what seems to be the same problem this morning. The customer said his email to me earlier sent fine. I went to check my mail and sure enough, I could not receive. Office Outlook didn't give me any details on the errors.

I checked my webmail and I did in fact receive his message. It seems like only retrieving email was affected.

I then came here and found this thread.

I restarted the server and email receives fine. It seems more than coincidence that this happened to 2 of us around the same time.

Any ideas?

 

[philmcdonnell]

This just happened to me now... I am not receiving any email into my email accounts even though it does appear to complete in the logs....

What the heck is going on???

 

[philmcdonnell]

This just happened to me now... I am not receiving any email into my email accounts even though it does appear to complete in the logs....

What the heck is going on???

Follow-up!!!!

Somehow my exim.conf got changed back to the mbox format and not the Maildir format. I am not sure how that happened...

Anyway it is fixed now... Except Domain Alias Pointers still don't put the email in the proper box.

 

[nobaloney]

If I were you I'd sure want to know how your exim.conf file got changed; this should never happen by itself.

At the email level what you call Domain Alias Pointers is a link, in /home/USERNAME/imap/ as follows:

lrwxrwxrwx   1 USERNAME mail       15 Jul 23  2006 alias.example.com -> original.example.com

I know it says imap but it works for POP as well.

Jeff

 

[philmcdonnell]

If I were you I'd sure want to know how your exim.conf file got changed; this should never happen by itself.

At the email level what you call Domain Alias Pointers is a link, in /home/USERNAME/imap/ as follows:

lrwxrwxrwx   1 USERNAME mail       15 Jul 23  2006 alias.example.com -> original.example.com

I know it says imap but it works for POP as well.

Jeff

Hmmm, when I look there, there is two folders not s sym-link like you said, both folders have usernames in them. Can I remove the alias folder and make a sym-link? If so do you know the command off hand?

Thanks

 

[philmcdonnell]

If I were you I'd sure want to know how your exim.conf file got changed; this should never happen by itself.

At the email level what you call Domain Alias Pointers is a link, in /home/USERNAME/imap/ as follows:

lrwxrwxrwx   1 USERNAME mail       15 Jul 23  2006 alias.example.com -> original.example.com

I know it says imap but it works for POP as well.

Jeff

You got it!!!!

I needed to delete the existing folder and make a sym link. Wow what a pain!

Thank you JEFF!!!!!!

 

[nobaloney]

You also have to wonder how that happened. Is the domain either especiall old (on the server) or brand new? I can't help but be curious; I've never run across this before.

Jeff

 

[nobaloney]

I've removed your other thread as it's become unnecessary and a duplicate.

Jeff

 

[philmcdonnell]

You also have to wonder how that happened. Is the domain either especiall old (on the server) or brand new? I can't help but be curious; I've never run across this before.

Jeff

Domain is old, but..... I messed with it today by changing the original domain to the alias and then the alias to the original. However I think maybe when I converted to Dovecot it didn't update that mailbox for some reason.

I am looking into seeing if anyone else with aliases are not getting email as well. I will update this thread if I find anything new.