Directadmin IRC Channel

[tlchost]

you need to register the channel on freenode with a form. I did that already now. its just waiting for freenode's response.

stubborn .... why MUST the channel be of Freenode? How long do we wait to see if you can do it.

Are you willing to give Chanop rights to others?

This is tiring.....you're doing so much work after the fact...simply to have the channel on Freenode....with no explanation other than folks are logged in there...and there is no discussion about DA.

 

[scsi]

Why do you want it to be on Rizon? You do know Rizon is known for warez, pirating and script kiddies? Why would Directadmin want to associate with Rizon at all...

 

[tlchost]

Why do you want it to be on Rizon? You do know Rizon is known for warez, pirating and script kiddies? Why would Directadmin want to associate with Rizon at all...

Sigh..I was not aware of that....just like I was not aware that some users of DA harbor that type of stuff. Considering that registering the channel on Freenode can take months to review the request....it appears to me that the concept may not be workable.

Based on the lack of posts about DA in either of the channels, lack of participation by DA corporate in this thread and the long-time track lack of a official chat channel that works, it sure appears that Chat/IRC is not a priority.

I will not do anymore with the IRC concept unless the DA corporate folks participate in the discussion....a non-official suppport channel is not much more that a place to chat.

Thanks for the heads up.

Thom

 

[nobaloney]

In fast most project support is done through IRC.

Shouldn't that read most open-source project support is done through IRC?

DirectAdmin isn't an open-source project and I never notice many commercial products giving support through IRC.

Or am I wrong?

Jeff

 

[rjd22]

@jlasman: you are not wrong nor right. There are many commercial projects on freenode too.

@tlchost: The reason of using freenode would be that all other support is on there too. Linux, named, gcc, python, php, etc. etc. So it would be best to be on the network where you can also go to other channels for admin related support.

 

[tlchost]

@tlchost: The reason of using freenode would be that all other support is on there too. Linux, named, gcc, python, php, etc. etc. So it would be best to be on the network where you can also go to other channels for admin related support.

Golly, many IRC clients support multiple networks and multiple nicks...so there is no technical reason to stay one one network.

There appears to be zero activity in the Freenode #directadmin channel.

 

[rjd22]

Golly, many IRC clients support multiple networks and multiple nicks...so there is no technical reason to stay one one network.

There appears to be zero activity in the Freenode #directadmin channel.

That is why I'm working on getting it more active. If people ask a question and are patient they surely will get a answer from one of the people.

 

[tlchost]

That is why I'm working on getting it more active. If people ask a question and are patient they surely will get a answer from one of the people.

The key will not be what any of us do...things will only happen when the DA folks become involved. I have been in contact with them and made a few suggestions.

 

[nobaloney]

Thom,

Are you suggesting that the DirectAdmin staff get involved in monitoring IRC themselves? Or do you think that the DirectAdmin gurus will simply migrate there and monitor there once they get involved? Or are you suggesting that DirectAdmin staff gets involved in asking the experts to monitor there?

Are questions and answers in IRC kept somewhere searchable for posterity? And if not, why is IRC a better venue than a forum, where a response can help someone looking to solve the same problem a year later?

Jeff

 

[tlchost]

Thom,

Are you suggesting that the DirectAdmin staff get involved in monitoring IRC themselves?

Yes, and they indicated to me that might be a possibility, though not "full time"

Or do you think that the DirectAdmin gurus will simply migrate there and monitor there once they get involved? Or are you suggesting that DirectAdmin staff gets involved in asking the experts to monitor there?

Neither one....but I suspect that some folks with DA knowledge will monitor the IRC channel.

Are questions and answers in IRC kept somewhere searchable for posterity? And if not, why is IRC a better venue than a forum, where a response can help someone looking to solve the same problem a year later?

I'm sure you know IRC is unlike the forum, in that it is an immediate mode...and so, unless someone keeps logs, there is no searchable database.
I never said that IRC was a better venue than a forum....it's a different venue. I take your point about finding an answer "down the pike", but also am aware that the search capabilities in most forums leave a lot to be desired.

IRC is not a threat to forums or the forum gurus or the forum moderators....it's simply another venue that provides speed and a much more personal communication.

Some folks only use forums, some only IRC, and a small number "walk both sides of the street".

If DA decides to participate/sanction and IRC channel, I look forward to seeing you and others with experience there.

Thom
Jeff[/QUOTE]

 

[nobaloney]

I'm sure you know IRC is unlike the forum, in that it is an immediate mode...and so, unless someone keeps logs, there is no searchable database.

I was hoping there was that change since I've last looked at IRC somewhere over ten years ago.

I never said that IRC was a better venue than a forum....it's a different venue. I take your point about finding an answer "down the pike", but also am aware that the search capabilities in most forums leave a lot to be desired.

More than a lot to be desired. Don't use the forum search. Instead use Google to search the forum. Here's an example:

installing squirrelmail site:www.directadmin.com

IRC is not a threat to forums or the forum gurus or the forum moderators....it's simply another venue that provides speed and a much more personal communication.

Some folks only use forums, some only IRC, and a small number "walk both sides of the street".

Based on the small amount of interest shown so far on this thread, and the dissension here already concerning where people think it should be, I don't too many people are interested in using it. Maybe I'm wrong.

If DA decides to participate/sanction and IRC channel, I look forward to seeing you and others with experience there.

Generally I prefer to spend my time on answers which will be stored for others to find and use. When DirectAdmin staff previously maintained a venue for realtime support I monitored it only when I was also reading the forum. And even then I found myself asking people (the few who ever used it) to ask the same question on the forum so the answer would be available in posterity.

I suppose if some of us are only willing to use certain venues, then the IRC venue will attract some users who wouldn't use other available venues, but otherwise I'd have to wonder why the earlier attempt didn't work.

But that's just me.

Jeff

 

[nobaloney]

I've just set up Quassel IRC to monitor freenode#directadmin. I'll leave it on for an hour or so to see if anyone's using it. I've NOT changed any defaults; I have no idea what's better; it's been over ten years since I've used IRC (command line) and I didn't like it then.

But I'm willing to check it out.

Hopefully it plays some kind of sound becase I'm not always on the same desktop (linux offers multiple desktops).

Jeff

 

[tlchost]

Based on the small amount of interest shown so far on this thread, and the dissension here already concerning where people think it should be, I don't too many people are interested in using it. Maybe I'm wrong.

The dissension would quickly disappear if Directadmin Corporate got involved.
I set up a channel where folks could have Channel Operator rights versus the other channel where there are no Channel Operators. I offered to give folks Chanop status if they were willing to help....not sure what the other group would do.

If DA corporate choose the other channel, I would immediately drop mine...not sure what the other folks would do.

That being said, either channel would not be effective without the blessing of DA corporate.

I suppose if some of us are only willing to use certain venues, then the IRC venue will attract some users who wouldn't use other available venues, but otherwise I'd have to wonder why the earlier attempt didn't work.

To tickle your memory....if every ham radio operator tuned into a particular band and just listened, each one could reach the conclusion that the bands were dead and/or no one was there. So, it's the same with IRC....people have to be monitoring the channel...but they also need to say something.

Thom

 

[DirectAdmin Support]

Hello,

We have tried live chat in the past, and although it's great for clients who want instant results without searching, it's incredibly time inefficient for us. We can help 20x more people via email, giving us more time for coding.

John

 

[tlchost]

We can help 20x more people via email, giving us more time for coding.

So can we assume from this that DA will not sanction an IRC channel and/or register one?

It's OK to say no....there are a number of DA users wondering if you will.

Thanks
Thom

 

[rjd22]

Hello,

We have tried live chat in the past, and although it's great for clients who want instant results without searching, it's incredibly time inefficient for us. We can help 20x more people via email, giving us more time for coding.

John

We are not asking for you to give support trough IRC we are just asking if you could register the official channel for us. I have a bot ready that will be able to handle the channel.

 

[tlchost]

We are not asking for you to give support trough IRC we are just asking if you could register the official channel for us. I have a bot ready that will be able to handle the channel.

If they are unwilling to do that, I have registered an alternate # name on freenode that you are welcome to use. The name is directadmin related.

If we can coordinate things, I'd be happy to add some Channel Operators, etc.

Thom

 

[DirectAdmin Support]

Hello,

We're not opposed to a channel, we just wouldn't be able to idle in it. If someone wants to point us in the right direction to get it going , that would be fine. (whatever steps are required to "register" such a channel).

John

 

[rjd22]

Hello,

We're not opposed to a channel, we just wouldn't be able to idle in it. If someone wants to point us in the right direction to get it going , that would be fine. (whatever steps are required to "register" such a channel).

John

you can do that trough the group registration form:
http://freenode.net/group_registration_form.php If the directadmin staff registers the channel and give ops to some of the supporters we will be able to handle chat support . IRC is a community thing. The developers don't have to be there by default.

 

[tlchost]

We're not opposed to a channel, we just wouldn't be able to idle in it. If someone wants to point us in the right direction to get it going , that would be fine. (whatever steps are required to "register" such a channel).
John

On November 9, 2010 I wrote to support at directadmin dot com giving them information about the IRC channel, that were two groups attempting to register/operate the channel, etc.

The same day, Mark replied

We couldn't guarantee to be there all the time, but we certainly could register one and perhaps used a web-based IRC client for those who aren't familiar with IRC. Could you please forward me the registration info again?

So I replied with the information requested.

At this point I'm wondering which end is up. I have registered a channel that could be used for Directadmin support, and I can grant Channel Op status to those who need it.

I'll be happy to forward the emails I sent to Mark to you if you PM me with an email address.

Thanks

Thom



Mark