DirectAdmin issues after installing on pre-configured LAMP server - SSH down, databases and sites not working

[perislav]

Hi everyone,

I recently had a server with a pre-installed LAMP stack provided by my hosting provider. After that, I installed DirectAdmin on the same server.

Now I’m experiencing several issues:

• DirectAdmin shows the message: "The service 'sshd' on server is currently down"
• My MySQL databases are not accessible
• CustomBuild installation has failed
• Websites hosted on the server are not loading properly

The server is hosted at Hetzner. I’ve checked that the server is running, but I’m not sure why SSH or the databases are failing.

Has anyone encountered a similar situation where installing DirectAdmin on a server with a pre-existing LAMP stack caused services to fail?
What would be the best way to fix this?

Any guidance or suggestions would be greatly appreciated.

Thank you!

 

[Richard G]

What would be the best way to fix this?

It is always advised to install a panel on an empty server so the best way to fix this is to choose an OS for the server and use the option to reinstall the server.
After that, install Directadmin again.

If you have websites on them which you want to keep, then first make a backup of all websites, mail and databases and import them into DA after reinstallation.

 

[perislav]

It is always advised to install a panel on an empty server so the best way to fix this is to choose an OS for the server and use the option to reinstall the server.
After that, install Directadmin again.

If you have websites on them which you want to keep, then first make a backup of all websites, mail and databases and import them into DA after reinstallation.

Will my existing DirectAdmin license still work if I reinstall the server?

 

[romans]

Will my existing DirectAdmin license still work if I reinstall the server?

Yes, DA License will be OK for the server after OS re-installation,
You can check this article with the requirements for OS:

https://docs.directadmin.com/getting-started/installation/system-requirements.html#precautions

 

[Richard G]

Will my existing DirectAdmin license still work if I reinstall the server?

As long as you have the license key required to install that should be no problem at all.

 

[DrWizzle]

sshd is currently down, common on Ubuntu servers. If it's a new install, from the terminal enter:

systemctl enable ssh
systemctl restart ssh

That should sort the issue. Check the service is up by entering:

systemctl status sshd

Should show that the service is up, and as you've enabled the service, it willl persist across reboots.

Also, I note you're hosted with a Hetzner server. When you rebuild the server, select an OS, like Ubuntu or similar. Don't use one of their lamp stacks as an install image as DA will install everything it needs to work.