Disk quota not respected

[pondoli]

Hi,


I'm having a big issue solving the following problem:
I have a user X and since yesterday all the mails containing a attachement (bigger than a couple of KB) are stuck in the mail queue with this message:

2013-08-27 11:04:35 <user>@<domain> R=virtual_user T=virtual_localdelivery defer (122): Disk quota exceeded: mailbox is full

This user has three domains and the problem occurs on all three domains.

• So obviously I first checked the limits set for the account. The account was not even near it's limits. (for the sake of testing/solving the problem, I set them temporarily to unlimited).
• Secondly I checked the domain limits, those were set to 'Same as Main Account': unlimited
• Thirdly I checked the individual end-user limits, who were all set to unlimited.

Yesterday late in the evening all three domains of user X were suspended for:

A new message or response with subject:
Domain Y has used up all of its disk space.

I unsuspended them and tested everything. It all seemed to work again. But after waking up this morning the problem is back for only that specific user.

2013-08-27 07:04:49 <user>@<domain> R=virtual_user T=virtual_localdelivery defer (122): Disk quota exceeded: mailbox is full

So to conclude: DA thinks the quota limits are reached but they are not! Anyone knows how to fix this?


Thanks in advance!


I'm running:
-DirectAdmin 1.43.3
-dovecot 2.2.4
-CentOs

 

[LawsHosting]

Is a mail-box full?

 

[pondoli]

How can it be full if there is no limit? And if that is possible why are all inboxes full of that one specific user?
Even a newly created user with unlimited space has a full inbox according to the mail queue.

 

[LawsHosting]

I don't know, I'm just going by

2013-08-27 07:04:49 <user>@<domain> R=virtual_user T=virtual_localdelivery defer (122): Disk quota exceeded: mailbox is full

New email accounts have a 50mb limit. If <user> is set to unlimited, then again, I don't know.

 

[unihostbrasil]

Please let us know the results of:

$ doveadm quota get -u <user>@<domain>

$ cat /etc/virtual/<domain>/quota | grep '<user>'

$ du -s --apparent-size /home/<da_user>/<domain>/<user>/Maildir/

$ du -s /home/<da_user>/<domain>/<user>/Maildir/