Email Tracking Frozen

[PiVi]

This morning we had a mass flood attack – emails being sent via EXIM.
The sending was blocked due to limits – but the email tracking hasn't been updated for some time.
Now we have 12:00 and log stops at ~9:31

How do I fix this?
Clear some cache?

Where does DA get this data?
Does it parse them on the fly from EXIM files?
Is it cached somewhere?


The ADMIN (root) user has access to all domains and emails sent from the server.
EXIM 4.98.2

 

[mean]

Try

• Check log /var/log/exim/mainlog
  
  
• Change your email password
  - Blocked email accounts will be automatically unblocked when the user resets their password.
  - https://files.directadmin.com/services/blockcracking/README.html
  
  
• Check in /var/spool/exim/blocked_authenticated_users
• DA > Administrator Settings > E-Mail Settings

 

[PiVi]

• Check in /var/spool/exim/blocked_authenticated_users
• DA > Administrator Settings > E-Mail Settings

1. /var/spool/exim/blocked_authenticated_users -> EMPTY
2. Email accounts normally send emails without changing the password.
3. Email sending was blocked by time limits and these emails were still waiting in the queue to be sent.

This isn't a problem with email or users.
After clearing the limits, email works without any issues.
Emails are being received and sent.
EXIM logs show current server activity.

Only the EMAIL TRACKING in the GUI isn't refreshing.

 

[PiVi]

Problem solved.
The EXIM mainlog file itself was too large and caused the DA parser to hang.
Deleting the mainlog (EXIM created a new one) made the DA tracking start working.