How to delete closed tickets
- Thread starter webquarry
- Start date
DirectAdmin does not automatically purge old trouble tickets.
On the index page of the tickets (where it gives you a list of all tickets, you should be able to check the boxes next to the tickets you want to delete and then click the delete button...
http://admin.site-helper.com/r32.gif
On the index page of the tickets (where it gives you a list of all tickets, you should be able to check the boxes next to the tickets you want to delete and then click the delete button...
http://admin.site-helper.com/r32.gif
- Joined
- Feb 27, 2003
- Messages
- 8,138
Hello,
There is no function to delete a closed ticket. However, you can remove it from view by removing it from your /usr/local/directadmin/data/users/username/tickets.list file if you are a Reseller or a User, or from /usr/local/directadmin/data/admin/tickets.list file if you are an admin.
John
There is no function to delete a closed ticket. However, you can remove it from view by removing it from your /usr/local/directadmin/data/users/username/tickets.list file if you are a Reseller or a User, or from /usr/local/directadmin/data/admin/tickets.list file if you are an admin.
John
I have a system that had so many tickets I couldn't load them, so I removed admin/ticket.list and tickets/000*
It seems to have fixed it, is this safe to do?
On that note, this server is convinced vm-pop3d isn't running, but it is, how can I convince it vm-pop3d really is running?
It seems to have fixed it, is this safe to do?
On that note, this server is convinced vm-pop3d isn't running, but it is, how can I convince it vm-pop3d really is running?
- Joined
- Feb 27, 2003
- Messages
- 8,138
Yup, plenty safe to do.
Regarding vm-pop3d.. in the services montior page, does it show it running or not?
Have you changed vm-pop3d to use xinetd/inetd instead?
DA checks for a process named "vm-pop3d" running on the system.. if it's being run through xinetd/inetd, then it won't show up (not executed until a connection comes in).
Another possibility is if the process name is "/usr/sbin/vm-pop3d" for some reason, which isn't matching "vm-pop3d" (check the boot script)
Either way, you can set:
vm-pop3d=OFF
in your /usr/local/directadmin/data/admin/services.status file to stop DA from going mad with it thinking it's not running.
John
Regarding vm-pop3d.. in the services montior page, does it show it running or not?
Have you changed vm-pop3d to use xinetd/inetd instead?
DA checks for a process named "vm-pop3d" running on the system.. if it's being run through xinetd/inetd, then it won't show up (not executed until a connection comes in).
Another possibility is if the process name is "/usr/sbin/vm-pop3d" for some reason, which isn't matching "vm-pop3d" (check the boot script)
Either way, you can set:
vm-pop3d=OFF
in your /usr/local/directadmin/data/admin/services.status file to stop DA from going mad with it thinking it's not running.
John