I don't think that DA will reply here to your issue, as they never do.Thank you for engaging in this dialogue and I look forward to a definitive response from DirectAdmin.
3 different netblocks, owned by 3 different ASN's. So I think is quite logical that DA has his issues with these netblocks. As they are for 3 different ASN's with 3 different netblock owners.
Richard,I don't think that DA will reply here to your issue, as they never do.
Thank you for posting the screenshots, at least we see an url now. However, this url is not reachable.
Question is: From who did you buy the licenses, because I think I have a feeling why DA is still not applying the solution.
1.) If the ip block needs to be registered to that volcan company mentioned then fore sure DA sold the licenses id's to them. It's an easy check for them.
2.) The url you give in the screenshots does not work.
3.) The ip address of your url, points to a totally different hoster. Which by the way is also not working momentarily but is owned by a Dutch company which is known to me.
So there is no way of checking your url and it seems you didn't buy the licenses directly from Directadmin.
Then as far as your netblocks go:
185.252.28.0/22 Iran AS201295
91.243.114.0/24 UK AS198763
94.74.145.0/24 Iran AS44208
3 different netblocks, owned by 3 different ASN's. So I think is quite logical that DA has his issues with these netblocks. As they are for 3 different ASN's with 3 different netblock owners.
I think you need a very good explanation for DA as to why the licenses are not owned by Volcan anymore and from who you bought them. And your website must be working for validation also.
Next to that, on the mentioned url, it was not able to order server/vps systems for years, and it stopped working in 2019.
Seems some other website I searched on had old information.I want to clarify that the netblocks in question are associated with AS201295
Well again, that's what you say. We know DA to respond and only don't respond when tickets are auto closed and when the only thing to do is repeating requirements or questions they alread ask.The absence of DirectAdmin’s response has been both unexpected and problematic,
It's DA's right to do so as according to what I see in your screenshot, DA says the licenses are sold to Volcan which is a New Zealand company.Would it be logical to alter the WHOIS information of these IPs just for the sake of one license?
No they are very busy on the ticket system and tickets get auto closed after a few days, or instantly closed if you already had an open ticket or are opening multiple tickets for the same question.It is evident that the tickets are being read but deliberately closed without any response.
No. See point 1 in post #68. He can't. He has already been at it with DA a few months ago, so as long as he can't proove they can't and won't be of any help.Any prove you are first hand owner of that license and owner of IP Subnet ?
No they are very busy on the ticket system and tickets get auto closed after a few days, or instantly closed if you already had an open ticket or are opening multiple tickets for the same question.
You had preivous tickets and can't provide proove so they most likely won't help you to add these ranges.
See my answer to you in post #68.
It's no use to start over again about this, so your goal is obsolete.
@artakservers
Any prove you are first hand owner of that license and owner of IP Subnet ?
Just reply to your first ticket.
The policy doesn't change.
becarefully, directadmin have all logs on that license, Lying here doesn't solve your problem![]()
@artakservers
Any prove you are first hand owner of that license and owner of IP Subnet ?
Just reply to your first ticket.
No I won't. I decide what I keep doing and what not, and you are disturbing. You case needs to be addressed to DA via tickets or even better via sales mail.Richard, please stop replying to my posts and interfering. I am waiting for a response from DirectAdmin, not from you. It is none of your business.
No I won't. I decide what I keep doing and what not, and you are disturbing. You case needs to be addressed to DA via tickets or even better via sales mail.
And you had your answer already, I'm sure of that. Give proof of your Volcan netblock ownership, but since you still here, you can't.
Don't bother us all with your issue, it won't work and DA is not going to help you or give you an anwer.
Tickets are closed automatically and heb 0 priority. Only thing you can do is open again and wait.
If you paid for them you can give proof of ownership of the netrange if yes, then you wouldn't have an issue, so something is fishy.
Otherwise, send them those Hetzner and ip proofs via mail or ticket, they won't help here anyway as this is public.
This forum is meant for informing and asking questions to DirectAdmin.