Hello DirectAdmin team,
The ticket system rejects my license as internal and redirects me to isplicense, who refuse to help, so I am posting here as the ticket page advises.
License details:
Situation:
This is an internal (datacenter) license bundled with server rental. I have been renting a server from the same hosting company in Kyiv, Ukraine since 2008 — the company changed owners several times, but I remained their customer the whole time, and the license always came together with the server.
The datacenter in Kyiv where the server was located was physically destroyed by a missile strike. The old server and the old IP range are gone permanently. The hosting provider restored my server from backup at a new location. The server is still rented from the same provider, but their new IP range is 176.111.44.0/24. The licensing check now returns:
license is IP restricted and 176.111.44.14 is not allowed
I asked isplicense to update the IP; they answered that IP changes are not possible for this license type (screenshot attached). The hosting provider says they cannot restore the old IP and does not know how to proceed.
Request:
Could you please advise how to get 176.111.44.14 (or the netblock 176.111.44.0/24) allowed for this license? Either by registering the provider's new netblock, by adding the IP directly, or by converting the license to an external one under my own account. I can provide any proof you need: correspondence with isplicense, server access, my history with the hosting provider. The license serves a few of my own websites hosted since 2008.
Thank you very much for your help.
The ticket system rejects my license as internal and redirects me to isplicense, who refuse to help, so I am posting here as the ticket page advises.
License details:
- Client ID (UID): 11247
- License ID (LID): 83103 (my old notes also mention LID 40091 — one of these two is correct)
- Reseller record: ISPsystem / isplicense, "DirectAdmin Lifetime #36229"
- Purchased: February 2009, lifetime license, approx. $100, bundled with a rented dedicated server
- Old server IP: 176.103.57.101 (license also covered the range 176.103.48.x – 176.103.59.x)
- New server IP: 176.111.44.14
- DirectAdmin version: 1.711
Situation:
This is an internal (datacenter) license bundled with server rental. I have been renting a server from the same hosting company in Kyiv, Ukraine since 2008 — the company changed owners several times, but I remained their customer the whole time, and the license always came together with the server.
The datacenter in Kyiv where the server was located was physically destroyed by a missile strike. The old server and the old IP range are gone permanently. The hosting provider restored my server from backup at a new location. The server is still rented from the same provider, but their new IP range is 176.111.44.0/24. The licensing check now returns:
license is IP restricted and 176.111.44.14 is not allowed
I asked isplicense to update the IP; they answered that IP changes are not possible for this license type (screenshot attached). The hosting provider says they cannot restore the old IP and does not know how to proceed.
Request:
Could you please advise how to get 176.111.44.14 (or the netblock 176.111.44.0/24) allowed for this license? Either by registering the provider's new netblock, by adding the IP directly, or by converting the license to an external one under my own account. I can provide any proof you need: correspondence with isplicense, server access, my history with the hosting provider. The license serves a few of my own websites hosted since 2008.
Thank you very much for your help.
