JetBackup directadmin interface - Error: Invalid user id provided

KimBruil

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Jan 4, 2022
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The last few weeks I'm providing JetBackup5 on VPS servers. On a server I get an error in the front-end of JetBackup.
Failed loading panel preload information. Error: Invalid user id provided - Unable to load account..
I've done some research and I have the following information. This is the only server I can currently not login as an admin. (make it user_id 1, If you think database wise)
I have only an administrator account. This didn't stop me and I used this account and logged in as the admin since I had the privelage to do in the userlist of DirectAdmin. I again tried to acces the dashboard. This time logged in as the admin. But it probably saw trough my disguise, since I got again the error mentioned above.

Is there something that I can do now in DirectAdmin? I got a feeling JetBackup is doing a check on account_id. That only user with id 1 is privileged to set up. Instead of checking of administrator privileges.

But when logging in a different DirectAdmin server with not jetbackup set up. Where i'm not administrator. I can acces the interface. So I get two different scenario's on the same action.
 
This is more an JetBackup thing than DA, did you tried support from JetBackup ?
 
This is more an JetBackup thing than DA, did you tried support from JetBackup ?
Since I got two different scenario's. With one server that I can acces and another one not. I figured that it could possible a DA issue or something with the settings/ privileges. But I'm planning to seek JetBackup support too. I was just digging deeper in DirectAdmin settings first.
 
Hello KimBruil,

Thank you for your inquiry on this forum. The issue you are facing has been thoroughly investigated with some other individuals facing similar problems. Because there could be a hand full of items causing the issue, our team has compiled an article for this on our KnowledgeBase:

You can view the article here

If you have any questions or if the article does not help resolve the issue, please feel free to reach out to our 24/7 support team, by emailing [email protected], so we can better assist you.

Best regards,
The JetApps Team
 
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