process import cpanel locked

stomach

Verified User
Joined
Jan 2, 2024
Messages
89
How to delete the import process from the panel...

It has been in "Converter" status for a long time (hours).
 
Question is why it's locked for so long time. Is it so many accounts or did something went wrong (too long usernames or something for example).

Best is to check via SSH which is the process and the use the kill command to kill the process pid.
However, if it's running via Directadmin's task queue, it could restart again.
 
Check via the GUI. If you can click on admin backup/transfer or however you started this. Mostly there is a progress to be seen and a cancel button.

If that is not the case, then most likely you have to terminate the task.queue process and delete the task.queue file from the /usr/local/directadmin/data directory.
However these are harse measures. I don't know if they are big backups/conversions. In my case I did like 10 at a time, be we didn't need to convert many as they were from a reseller.

Maybe somebody else has a clue on whats going on as I don't use the convertor. Or you could add it as question in your ticket.

@jamgames2 Do you know anything about fixing or stopping a hanging cPanel conversion?
 
it's weird case. maybe some long username that's limit by directadmin ( default 10 char ) and process trying to re-execite when fail.

"/var/log/directadmin/errortaskq.log" doesn't show any relate logs ?

I'm not sure how cpanel-import executing. just find process by "ps"
Code:
ps aux | grep "cpanel"
 
[root@server cpanelimport1784117772]# ps aux | grep "cpanel"
root 4417 0.0 0.0 12144 1084 pts/2 S+ 21:43 0:00 grep --color=auto cpanel
[root@server cpanelimport1784117772]#
 
Seems there are more people having an issue with the cPanel import. We have to wait for DA comment on it, or mention it in your ticket.
 
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