Respond from DirectAdmin

license

Verified User
Joined
Sep 1, 2019
Messages
5
Hello
I have send a ticket(#19271) to DirectAdmin support team from 5 days ago. but I have not received any respond for DirectAdmin and my licensees are suspended.

would you please help me what should I do?

Best regards
 

urgido

Verified User
Joined
Oct 28, 2008
Messages
389
Support team Is effective but slow and more for holidays like this weekend
 

ikkeben

Verified User
Joined
May 22, 2014
Messages
714
Location
Netherlands Germany
Hello
I have send a ticket(#19271) to DirectAdmin support team from 5 days ago. but I have not received any respond for DirectAdmin and my licensees are suspended.

would you please help me what should I do?

Best regards
New license from yourself.

Old license from yourself.

Or bought from someone else ?

or?

Which what type of license?
 

smtalk

Administrator
Staff member
Joined
Aug 22, 2006
Messages
8,911
Location
LT, EU
Hello
I have send a ticket(#19271) to DirectAdmin support team from 5 days ago. but I have not received any respond for DirectAdmin and my licensees are suspended.

would you please help me what should I do?

Best regards
That ticket is sales/billing related. Was created on 8/29 (not 5 days). I'm sorry for the delay, but sales/billing tickets might take longer than tech ones :) I hope you get it replied very soon!
 

license

Verified User
Joined
Sep 1, 2019
Messages
5
Daley to respond

That ticket is sales/billing related. Was created on 8/29 (not 5 days). I'm sorry for the delay, but sales/billing tickets might take longer than tech ones :) I hope you get it replied very soon!

Hello Dear
I have responded to your support team yesterday. But did not any feedback from your side. I have 30 licenses on the panel and now all of them are suspend.
The last license that i had bought form panel was about 2 years ago(2017). As you know I should have responsibility to my clients.

I am looking forward to getting your input on this issue.
Best regards
 

license

Verified User
Joined
Sep 1, 2019
Messages
5
Delay answer from direct admin

Hello,
I have several panels from OVH and Hetzner data center since 2016 and panel from Direct admin with lots of user. But from 3 weeks ago Direct admin suspended my panel with a fake reason(they say "you sold licenses to other clients" while it is not true and all the users are my clients) and i have sent several ticket to them since 3 weeks ago but i have not receive any respond from direct admin team.
would you please help me what should I do? or how can I access to direct admin support team?

Best regards


https://ibb.co/j6s2L0H
https://ibb.co/Vx3mHHs
https://ibb.co/DkVDZYg
https://ibb.co/Pc98vJy
https://ibb.co/Ph7cnhY
 

license

Verified User
Joined
Sep 1, 2019
Messages
5
Please review and believe me

I have 30 licenses in my panel
some Licenses are inactive and don't use Directadmin for example:
45.139.10.10 143332
84.241.27.16 143336
94.130.123.86 143340
85.37.55.153 145490
94.232.175.229 177886
185.13.230.61 177888
5.253.24.217 177889

some licenses are managing with us for example:
http://5.61.26.59/DirectAdmin.txt
http://5.160.219.168/DirectAdmin.txt
http://185.142.157.84/DirectAdmin.txt
http://79.127.127.177/DirectAdmin.txt
http://193.176.241.221/DirectAdmin.txt
http://86.104.32.230/DirectAdmin.txt
http://207.180.250.249/DirectAdmin.txt
http://178.63.224.235/DirectAdmin.txt
http://51.255.110.9/DirectAdmin.txt
http://88.99.247.221/DirectAdmin.txt
http://159.69.212.200/DirectAdmin.txt
http://185.213.164.202/DirectAdmin.txt

and some of them has only server and I do not have any access to them

what should I do for believe me ?
 

zEitEr

Super Moderator
Joined
Apr 11, 2005
Messages
14,255
Location
GMT +7.00
It seems you sell licenses from your site, and it violates DirectAdmin rules, so that's the root cause of the issue I believe.
 
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