Support Responce very slow

ITDevil

Verified User
Joined
Feb 2, 2007
Messages
53
Hi How are you?

Can you please do something about support response time. ~10+ for each query is a bit slow.

I have submitted a request to change my License IP and OS, and i forget to mention my License ID, in the morning i received reply requesting the information, i replied to the email with in 8min, but now it is ~6 hour and there has been no update.

The support pages saying average reply time is 45min, so i was just wondering why take so wrong to get update made to the license.

Thank you very much for such great controlpanel :)

Sincerely,
ITD.
 

pucky

Verified User
Joined
Sep 9, 2006
Messages
795
I agree, support response is usually at least 12hrs even in emergencies. Once person aswering support requests is a bit ridiculous if you ask me. This is exactly why i asked in another thread if this was a one man show.
 

paulus

Verified User
Joined
Sep 11, 2007
Messages
27
I sended a email 2 days ago to DA support, and still not get any responds from them...
 
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