Terminal feature missing

[waragham]

Hello,
i have a problem about terminal feature under "admin" menu.
Some days ago i can use "terminal" feature under my direactmin "admin" login.
But suddenly when i try to use it today, the feature is missing.

Anyone have solution to get back the "terminal" feature on admin dashboard?

I already check & enable "ssh access" on admin account modify but no result, its still missing.

Here i attach some screenshoot about it.

 

[creemhost]

Click on user button and then search for terminal.

 

[Richard G]

search for terminal.

He did search as you can see from the right side screenshot.

Maybe it's the license type?

 

[waragham]

He did search as you can see from the right side screenshot.

Maybe it's the license type?

I use Standard license ( $29 / month ) is it included web terminal feature?

 

[Richard G]

Yes that one should have the terminal feature.

Do as @creemhost said it should be there.

Click on user button and then search for terminal.

Sorry I misunderstood you. You are correct! User level and he's at admin level.

 

[waragham]

Yes that one should have the terminal feature.

Do as @creemhost said it should be there.


Sorry I misunderstood you. You are correct! User level and he's at admin level.

I already try that, and still missing.

 

[Richard G]

That's odd. If SSH is enabled for the user it should be under System Info & Files in user level.
You have SSH enabled, admin normally has this on by default.

Maybe it's a bug.

 

[creemhost]

Please try this.
Click on list administrators
Click on admin
Click on user button
Click on modify and see SSH Access enabled ?

 

[johannes]

and check the reseller package

 

[Richard G]

and check the reseller package

It's admin, not reseller, admin does not use packages.

 

[johannes]

ah, ok, thx for correcting me.

 

[waragham]

Please try this.
Click on list administrators
Click on admin
Click on user button
Click on modify and see SSH Access enabled ?

Yup, SSH Acess already enable but that terminal feature is stil missing.

 

[waragham]

and check the reseller package

It's admin, not reseller, admin does not use packages.

Yup, i also checking it. Even i activate ssh acces on it. there is still missing.

This is very strange, previously I just had to do a search by typing "terminal" in the search bar and it would appear. But now it's really gone.

I tried creating a new administrator user in the hope that I could use the terminal features on that account. The terminal feature can appear, but unfortunately the access rights are not Root access rights, but only the equivalent of a normal user so you can't do much with it.

 

[Richard G]

Strange. Can you check admins account if SSH is set to ON?
It should be in the /usr/local/directadmin/data/users/admin/user.conf file.

 

[waragham]

Strange. Can you check admins account if SSH is set to ON?
It should be in the /usr/local/directadmin/data/users/admin/user.conf file.

Yup, its on

 

[Richard G]

If you can't find it via the search box anymore at -user level- of admin, then I would suggest to send in a ticket. Maybe they have hidden it or maybe something is wrong.

Unfortunately I can't test for you as I only have legacy license.

 

[waragham]

If you can't find it via the search box anymore at -user level- of admin, then I would suggest to send in a ticket. Maybe they have hidden it or maybe something is wrong.

Unfortunately I can't test for you as I only have legacy license.

Yup , i already sent ticket to directadmin support, hope they can help me to solved it.
btw thanks for your help