Unrouteable address: system accounts can not receive email

C

corneyl

Verified User
Joined
May 5, 2015
Messages
19
Hello!

I've a strange problem on my server running DA. Forwarders and mailboxes work as they should, only the default system accounts (e.g. username@domain.com) can not receive any mail.
E-mail headers:
Code: 
1YpYjF-0004HB-G5-H
mail 8 12
<>
1430816485 0
-ident mail
-received_protocol local
-body_linecount 28
-max_received_linelength 72
-allow_unqualified_recipient
-allow_unqualified_sender
-frozen 1430816485
-localerror
XX
1
admin@domain.com

140P Received: from mail by server.domain.com with local (Exim 4.84)
	id 1YpYjF-0004HB-G5
	for admin@domain.com; Tue, 05 May 2015 11:01:25 +0200
058  X-Failed-Recipients: admin@domain.com,
  admin@domain.com
029  Auto-Submitted: auto-replied
054F From: Mail Delivery System <Mailer-Daemon@domain.com>
021T To: admin@domain.com
059  Subject: Mail delivery failed: returning message to sender
050I Message-Id: <E1YpYjF-0004HB-G5@server.domain.com>
038  Date: Tue, 05 May 2015 11:01:25 +0200

E-mail Body Chunk
Code: 
1YpYjF-0004HB-G5-D
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  admin@domain.com
    Unrouteable address
  admin@domain.com
    Unrouteable address

Log:
Code: 
2015-05-05 11:01:25 Received from <> R=1YpYjF-0004H3-Ec U=mail P=local S=1315 T="Mail delivery failed: returning message to sender"
2015-05-05 11:01:25 routing failed for admin@domain.com F=<>: Unrouteable address
2015-05-05 11:01:25 routing failed for admin@domain.com F=<>: Unrouteable address
*** Frozen (delivery error message)

I have checked mx records, dns records, nameservers etc., but i don't think it's a problem with resolving the domain.
Anybody an idea what this can be?
 
Nobody a clue what it can be? How can a local mail address be unrouteable?
I also did a reset of the file permissions, but no effect.
 
Not assigned to a user, but when i go to admin level -> DNS administration the domain is there, and has no local data, but it does have local mail.
The strange thing is, that when i make a new mail box it works fine (on the same domain). Only the system accounts do not work, also not for other users with their own domain.
 
Usually this issue appear when a domain with the same name of the hostname exist in DA.

I use to not use that email address or create a forwarder to redirect it in another valid email.

Maybe DA Staff or somenone else would have some ideas on how to investigate and solve this :)

Regards
 
Hello,

run this

Code: 
echo test | mail -s test admin@domain.com
exigrep admin@domain.com /var/log/exim/mainlog

Replace admin@domain.com with your actual email address, and post here your results.
 
Sorry, it took a while, but here is the result (mail address is changed back to admin@domain.com to prevent spam):

Code: 
2015-05-14 15:07:32 cwd=/home/admin 3 args: send-mail -i admin@domain.com

2015-05-14 15:07:32 1YssrM-0003nn-3X <= admin@domain.com U=admin P=local S=462 T="test" from <admin@domain.com> for admin@domain.com
2015-05-14 15:07:32 1YssrM-0003nn-3X ** admin@domain.com F=<admin@domain.com>: Unrouteable address
2015-05-14 15:07:32 1YssrM-0003nn-3X ** admin@domain.com F=<admin@domain.com>: Unrouteable address
2015-05-14 15:07:32 1YssrM-0003nn-3X Completed

+++ 1YssrM-0003nv-5R has not completed +++
2015-05-14 15:07:32 1YssrM-0003nv-5R <= <> R=1YssrM-0003nn-3X U=mail P=local S=1314 T="Mail delivery failed: returning message to sender" from <> for admin@domain.com
2015-05-14 15:07:32 1YssrM-0003nv-5R ** admin@domain.com F=<>: Unrouteable address
2015-05-14 15:07:32 1YssrM-0003nv-5R ** admin@domain.com F=<>: Unrouteable address
2015-05-14 15:07:32 1YssrM-0003nv-5R Frozen (delivery error message)
 
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