Speaking without knowing, we have been with DA for 15 years, we have more than 100 internal/bulk lifetime licenses, several of these are also being paid for support and some 30 or more licenses of the new ones, depending on what our clients need for their dedicated or virtual servers...To be fair @Yoshua, the Personal/Personal Plus licenses clearly state that it includes installation technical support/community-based support (https://web.archive.org/web/20220301001200/https://www.directadmin.com/pricing.php)
I see where you're coming from that it's annoying that bugs are not investigated via their ticket system, but if you compare a $2 a month license (literally 50cents a week) to any other open-source control panel platform. At least DirectAdmin monitor and investigate bugs within a timely period (depending on the severity); these free open-source panels don't even have any support or are full of vulnerabilities.
And honestly, if you're running anything mission-critical on these basic plans, you're an idiot. Why would you jeopardise your business over $6 a week..... ($29 with 25% discount)
And in response to your offensive comment I tell you: honestly, for talking about another user without knowing anything about him, with respect, you are an idiot.
Precisely because of ridiculous messages like yours, I have always used this private account, instead of the business one.