sending email fail

iPwsite

Verified User
Joined
May 9, 2020
Messages
8
Hello,

We are unable to send email via round cube.

"An error occurred.Close
SMTP Error (451): Failed to add recipient "info@xyz.com" (Temporary local problem - please try later)."

Please check the attached file.
Any advise please?
 

Attachments

  • Screenshot 2021-04-30 at 22.42.52.png
    Screenshot 2021-04-30 at 22.42.52.png
    46.6 KB · Views: 4

Richard G

Verified User
Joined
Jul 6, 2008
Messages
6,247
Location
Maastricht
Login via SSH to your server.
cd to /var/log/exim
use either nano or vi (vim) to open mainlog and see if you can find references to this error.

If you're not an admin (so not a DA customer) you're at the wrong place, in that case you have to contact your host.
 

iPwsite

Verified User
Joined
May 9, 2020
Messages
8
cd /var/log/exim
what's is the rest of the commands to grab the log details please
 

iPwsite

Verified User
Joined
May 9, 2020
Messages
8
is this article helpful?

SMTP Error (451): Failed to add recipient "email" (Temporary local problem - please try later).​

Here is the steps to follow :-

1. run /scripts/mailperm --force after that run /scripts/updateuserdomains

2. also can run /scripts/forcelocaldomain domain.com (this will write the domain.com to /etc/localdomains file)

3. manually add the domain to /etc/localdomains file

NOTE : Please ensure the domain is in /etc/localdomains file.
 

Richard G

Verified User
Joined
Jul 6, 2008
Messages
6,247
Location
Maastricht
what's is the rest of the commands to grab the log details please
I'm sorry. I like to be helpfull, but I'm not going to give a course in basic admin knowledge. I already mentioned to look with nano or VIM because for example with the Nano editor you can easily search for strings.

The article indeed might be helpful too.
 
Top