2yr followup
I know I'm ressurrecting an old thread, but I felt compelled to offer my 2cents to the DA community on this product.
After having been a staunch supporter of this product for a couple of years, we ran into some issues recently which necessitated moving the licensed server to another machine - which went very easily.
The problems started when we tried to sign up new clients to the Zen product. Despite having several hundred dollars tied up into this project in licensing fees, and a nightly report that showed a majority of that amount "available" - we still encounter "at limit" errors trying to setup new customers.
I contacted their support department ... their last comment (after a 3-4 email back/forth session) was
There is an explanation for the discrepancy. We just need to find out exactly what the situation is.
I replied with full screenshots, and even gave them the admin password for the control panel so they could investigate and get the product working. (It's already at the latest versions)
That was the last I heard from them. 02/26/2008 12:08 AM ET
Another week has passed, there's been no followup from them, and no further emails are being responded to. From what I can tell, they've not logged in to the builder admin site, nor can we register any new users.
We've wasted several hundred dollars on this product, our customers are demanding satisfaction. We'll probably never recover any of the $ that was invested in it. In an original email from the owner, he says we're "grandfathered" into old pricing - maybe that's why we're not getting any further support
We have
> > > raised our prices and will continue to do so. We always
> have grandfathered
> > > old prices for our existing customers. We want to move away
> from life-time
> > > licenses and more to a recurring revenue model.
Anyone have any other site builder solution ideas - other than TuClowns ?