Pro Pack?

Github is owned by Microsoft
Yes sorry i was wrong. corrected now.
your tone of voice is pretty harsh
Ok I changed it to
I dont care about a git manager
Better?
Git, Python and NodeJS support as it allows us to expand our business
As you said that is great. Maybe once I see how great it will be I will to. I did say I think Python would be good. Currently I dont have a use for it.
advanced backups in DirectAdmin, you do,
I just need good standard backups.
but I could not, not reply to this.
I am actually glad you did... because dialog of any kind is good. I also dont want to be Harsh.. a bit blunt maybe harsh I would rather not be..

Thanks
 
I think git is a good addition, in developer world, git experience and usage is a must. Teams use it to push development code into production in a controlled way.

About the Pro Pack pricing model. I think it's important to understand this statement:
This is especially difficult when the majority customer-base consists of lifetime licenses and datacenters utilizing 20 year-old-pricing, without any price increases or adjustments for inflation.

Basically what DA is saying is that most customers are actually still not paying ones, even though you cannot get a lifetime sub anymore, there are many still out there. When older hosting companies quit, they get bought including their licenses and they continue on to be used indefinitely.

The great deal about DA was always the lifetime sub, but I think the growth in customers has been stagnating for a while (market wide) and just getting some lifetime subs every now and then to get you ahead won't cut it in the long run.

So I get that a more continuation of payments is needed, basically every business functions like this. I assume most people here don't offer lifetime shared hosting accounts. I get the discussion about what should be essential and what could be in the pro pack, it's inevitable. If every lifetime sub was paying, this wouldn't be needed I assume.
 
yes, it's fair that extended features are seperate, as long as the price is fair.
(a dev & pro pack, seperately, would be ideal for this, as most people only want the git and python support, for example)
 
I wonder, does the pro pack be include on standard?
Please dont be as cpanel as "per user base pricing" !
 
My thought is the DA Pro Pack should come with everything stated, but also a case of beer of my choosing and a carton of Marlboros. :whistle::ROFLMAO:

Good stuff DA team. All good things. :)
 
I actually think this is one of the things they should explore more and get the word out.. I dont think most of us know what "support" means? I also dont think a lot of the older people need support the way its structured.
The problem i have with this support package is that whenever i ask a question like "Centos quits, what will you do" is considered as a question i need a support package for while this is just a general questions which should be answered.

I would totally pay for this if i need to, although the price for me is a bit high if you create 1 or 2 tickets per year. These general questions should be answered without this package.
 
I really like the idea of the Pro Pack. There is currently some functionality missing and this would be a great addon.
I just have a couple of things i would like to highlight.

1. I don't mind paying for this, but it should be reasonable. If you offer this for lifetime licenses for free with support package, it would cost 200 usd. Yes you get support, but what if i don't want that?
I rather see this seperate:
15 usd per month for pro pack and when you have pro pack you can upgrade with support plan for only a small amount.
This way people get to choose what they buy and you know you are still able to give quick support.
The amount of tickets that will come will be immense if you offer this together, people get lazy and don't check forum, they just ask because it's paid for. Even get angry when you don't reply quick or adequate.

2. When i already have servers with Cloudlinux, the pro pack is only adding a few of these options. Still great options but Cloudlinux also brings some extra options to the table.
Combining Cloudlinux and pro pack should be less expensive then a pro pack on centos or other osses.
This is only my opinion but to me it seems unfair that when you only use 2 features of the pro pack you should pay the same.
You take the need away for cloudlinux but do not offer the same features so for me i see no reason to step away from Cloudlinux.

3. Where does it stop?
First an price increase now a pro pack. What is next?
Don't get me wrong, i am not complaining, i am a big fan, also of the pro pack idea.
But, i don't want to see a pro pack plus in 2 years...this should just be it. default license or license with pro pack.
Pro pack gets extended further with special functionality while the default license remains great for people that dont need these features. But default license should still be good and updated with features. There are alott of featurs missing or requested. I don't want to see all these in pro pack, some should be in base license.
For instance. I see no reason why More advanced Email Track&Trace should not be available in default license. It's just needed and makes Directadmin better.

4. keep an eye on the price.
I know previous points also talk about this but when i see Plesk with many more features for almost the same price as i would pay for Dirctadmin and pro pack, i see no use in using Directadmin with less functionality.
I sure won't make the switch but other clients do.
What is important in this is that we (our company at least) as hoster cannot focus on Plesk as we do on Directadmin and our clients will go to hosters that offer Plesk and support that if the price is about the same. They also see more functinality and you know, more is always better...
It's important you don't destroy your own market or your clients market. Keep your price including pro pack below plesk or cpanel licenses please!



Keep up the good work guys, love to see the pro pack come live soon for a reasonable price, especially a great option for lifetime licenses. Yes they may have bought cheap but they got you where you are right now and you should not forget this.
 
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Fully agree, this must be in the core and not as some add-on IMHO
To be honoust. Git, Python/Java/Ruby/Perl/NodeJS support should also be in core license. These are becoming more important and i see no reason why Directadmin should not add these features in teh core license.

So you might host 200 wordpress sites on your server, as soon as 1 person would like to try something different they are not able to. I think this limitation is not good for directadmin as product.
 
yes, it's fair that extended features are seperate, as long as the price is fair.
(a dev & pro pack, seperately, would be ideal for this, as most people only want the git and python support, for example)
This is actually a great idea. A dev and pro pack.
I use cloudlinux, i dont need features that cloudlinux already offers.
 
The problem i have with this support package is that whenever i ask a question like "Centos quits, what will you do" is considered as a question i need a support package for while this is just a general questions which should be answered.
Forums can be used for this.

but do not offer the same features so for me
What features do you have in your mind? They might already exist in DA (or might not) :)

First an price increase
Hm.. I am not aware about any price increases for any of the purchased licenses. Are you sure you're paying more than you've used to? Pricing of new retail licenses hasn't changed as well, check this on waybackmachine (web.archive.org).

now a pro pack
I'm not sure why alternatives to the 3rd party commercial products included natively is a bad idea? Commercial webservers, resource throttling managers, backup managers, WordPress managers etc. could be replaced (I mean you'd have an alternative, you may still use the commercial 3rd party ones).

default license or license with pro pack.
With retail Lite/Standard it does not cost you anything additionally at this time, does it?

Plesk and support that if the price is about the same
Just checked - resource management +5Eur/mo https://store.plesk.com/1404/purl-ext-offer-cgroups?, WordPress toolkit +5Eur/mo - https://store.plesk.com/1404/purl-ext-wp-toolkit? etc., so, I don't think it's true :)

I see no reason why More advanced Email Track&Trace should not be available in default license.
"More advanced" is the key there. You already have Email Track&Trace in user-level, you may click on In/Out in Email manager on user-level.

Python/Java/Ruby/Perl/NodeJS support should also be in core license.
As mentioned above, anyone purchasing retail Lite/Standard get it included. In addition to this - I am not aware of any other control panel supporting Nginx Unit, which lets your run mutithreaded apps, isolate them completely using linux namespaces and throttle resources.

It's a fact everyone would like these features included in all the old licenses too. We wish new developers wouldn't expect to get paid for the work they do, that way the features could be included as they wouldn't require any additional expenses.
 
Also, please keep in mind -- this is VERY early stages. There is no official decision on how to sell the Pro Pack, or for how much. There's no way to please everybody, but some of the discussion/feedback here shows we are moving in the right direction. The whole idea is that it sells itself -- not that it's forced on anyone (involuntary price increase).

Regarding that support extension on retail lifetime licenses, @bdacus01 and others have pointed out it's kind of vague. This is because it's a seldom-used option (most don't want to pay for support on their lifetime license). It's not something we push on anyone. It was only mentioned because this small group of people were wondering if they had to pay this fee, and then another fee for the Pro Pack.

But back to what I said.. we still have no idea how we will sell the Pro Pack. I think part of it depends on how great of a feature-set it becomes, and the demand for it. So let's keep discussing! As @smtalk asked above... if it doesn't seem appealing, please at least share what you would like to see!
 
The problem i have with this support package is that whenever i ask a question like "Centos quits, what will you do" is considered as a question i need a support package for while this is just a general questions which should be answered.
No support package need for Questions for this use forum.

I am speaking of real support like my server is crashed and I need help. I need to upgrade all of DA and i want someone else to do it. The "application" isn't working help what is wrong. I think we need a new thread for "What is Support" since it is vague and is derailing this post. I am sorry @DirectAdmin Sales for that.

This is actually a great idea. A dev and pro pack.
Thanks i think so to.
It's a fact everyone would like these features included in all the old licenses too.
Not all of them. Some of them at least for me anyway.
We wish new developers wouldn't expect to get paid for the work they do
Most everyone expects to get paid it is pretty common in a capitalist society. However, that is not a client issue that's a company issue. How devs get paid or not has really no bearing on this discussion. We are clients not customers. There is a difference. ;)
that way the features could be included as they wouldn't require any additional expenses.
True we all wish for this. That again is a company decision we aren't involved in.

this is VERY early stages
Not next week... ah dang.. JK:cool:

No more support answers here... If you want me to create a new topic I will or @DirectAdmin Sales can or not..

I love discussing.
 
Forums can be used for this.

I know, but getting a quick and straight answer on a forum from Directadmin instead of community is something i did not experience on the forum so far.


What features do you have in your mind? They might already exist in DA (or might not) :)

I was mainly talking about CLoudlinux +, but kind of forgot the +.
X-ray and centralised monitoring saves us alott of time and is even worth paying the complete license for. MySQL Governor included in Cloudlinux (not only in cloudlinux +) is also a very nice addition.

Ofcourse Cagefs, but i just read your comment that Bubblewrap is included in default license. Sounds good, hope it works well.

When you buy Plesk webhost edition (240 eur per year) not all tools are included by default but things like Wordpress Toolkit, advanced monitoring, mysql processlist, repair utility is. There is an extension library with free and paid plugins directly in the control panel.
Alott of free extensions aren't that special and are also available for Directadmin for download somewhere. Some free extensions though are just very nice to have directly in the controlpanel and add something to the setup.
To name a few; New Relic monitoring, dropbox, Google drive, s3, onedrive backups, digital ocean, azure dns.

For a client we use Docker in Plesk. It's a choice i would not make quick but it's nice to have for that client.
This is not free, but a nice option anyway.


Hm.. I am not aware about any price increases for any of the purchased licenses. Are you sure you're paying more than you've used to? Pricing of new retail licenses hasn't changed as well, check this on waybackmachine (web.archive.org).

All i can buy with my account are licenses for retail prices.
As a hoster i always paid less then retail.
Now i can only buy: Standard (29/month), Personal (24/month), Lite (15/month).
I was always able to buy licenses for 5 dollars a month.
(not counting lifetime ofcourse)
I can also remember having licenses for 9 or 10 usd per month there.

So to me this is an enormous price increase....if this is not correct, please correct me. But i am not able to buy other licenses within my account.
So for me Directadmin is about the same price as Plesk.

When i want support on my existing (lifetime) licenses, i have to pay 200 usd per year per license.
Tis may not be a direct price increase, but an indirect increase because i always got my tickets answered before.
200 usd year is alott when you have 50+ servers, especially when you might only create 5 tickets that year.


I'm not sure why alternatives to the 3rd party commercial products included natively is a bad idea? Commercial webservers, resource throttling managers, backup managers, WordPress managers etc. could be replaced (I mean you'd have an alternative, you may still use the commercial 3rd party ones).

Its an great idea, but not if every 2 years a new pro pack comes out and prices rise again. There should be a limit.

We build our business mainly on Directadmin hosting. Clients only go so far with increased pricing and will simply leave to some hoster who somehow is able to offer it cheaper then us.
Ofcourse our company has to make profit so we also have to increase prices for our clients but our clients will not take increses lightly. They don't use most of the new functionality so they feel they should not suddenly pay more for the samwe product.
(next to some inflation, there should be a steady increase ofcourse)


With retail Lite/Standard it does not cost you anything additionally at this time, does it?

I am not quite sure i understand this.
No it does not cost anything additionally but the pro pack is'nt out yet and still is not offered, so it can go either way atm :)


Just checked - resource management +5Eur/mo https://store.plesk.com/1404/purl-ext-offer-cgroups?, WordPress toolkit +5Eur/mo - https://store.plesk.com/1404/purl-ext-wp-toolkit? etc., so, I don't think it's true :)

Please check here: https://www.plesk.com/editions/
In webhost license, wordpress tookit is included.
(price 242 per year for me retail, while i have alott of directadmin licenses i also pay 240 per year but without wordpress tookit features) right now. They will be added to the packages for free later, but at the moment they aren't so at the moment Plesk is the same price for me.

You are right about Plesk Cgroups Manager, although in my current licenses they seem to be included for free.
Again. Maybe my pricing for my user is incorrect but for me Plesk is really the same price as Directadmin :)
(i prefer directadmin though)


"More advanced" is the key there. You already have Email Track&Trace in user-level, you may click on In/Out in Email manager on user-level.

The currently in/out on user level is really great and love that. If only clients would understand what the logs are saying :)


As mentioned above, anyone purchasing retail Lite/Standard get it included. In addition to this - I am not aware of any other control panel supporting Nginx Unit, which lets your run mutithreaded apps, isolate them completely using linux namespaces and throttle resources.

Yeah, this is absoltely great, i love to see Nginx Unit implemented. I absolutely don't complaign about this functionality.
But with my lifetime licenses still paying 200 usd per year, the difference in price with retail license is getting very small and this is something i don't like.
If you make your product more awesome everyone wants to use your product and it would sell itsellf right? Even without the need for a core license everyone would want to use this, so why not just include it in core then if you already have increased your prices for hosters.


It's a fact everyone would like these features included in all the old licenses too. We wish new developers wouldn't expect to get paid for the work they do, that way the features could be included as they wouldn't require any additional expenses.

Please dont get me wrong here. Í am not saying any of this. I am not complaining and i am all for change for the good.
I completely understand developers should get paid, i have 2 at my office and they are not cheap. I also understand the lifetime licenses was not a way you can run a business for a long time and stilll develop new features and give support.

Why i want to discuss these things is mainly because i think it's good to talk about this. I don;t want to see clients run away from my company because of a price increase, but i would also not want to see people leaving Directadmin because Plesk is evenly priced.

Personally i don't like to pay 200 usd per year for support if i only want a pro pack with my lifetime license. It seems unfair when there is only a price difference of 40 usd per year between these licenses.
Maybe i have my own crew solving issues and no need for support.

I rather see a lifetime pro pack upgrade for my lifetime licenses then pay yearly for this if i don't need or want the Directadmin support or a small monthly fee like 5usd per month per license.
Also a dev and pro pack may be a good idea. People that use CLoudlinux have no need for the complete funtionality.

The last thing i want to see is people running away from Directadmin because of many changes and price increases.
 
Also, please keep in mind -- this is VERY early stages. There is no official decision on how to sell the Pro Pack, or for how much. There's no way to please everybody, but some of the discussion/feedback here shows we are moving in the right direction. The whole idea is that it sells itself -- not that it's forced on anyone (involuntary price increase).

Regarding that support extension on retail lifetime licenses, @bdacus01 and others have pointed out it's kind of vague. This is because it's a seldom-used option (most don't want to pay for support on their lifetime license). It's not something we push on anyone. It was only mentioned because this small group of people were wondering if they had to pay this fee, and then another fee for the Pro Pack.

But back to what I said.. we still have no idea how we will sell the Pro Pack. I think part of it depends on how great of a feature-set it becomes, and the demand for it. So let's keep discussing! As @smtalk asked above... if it doesn't seem appealing, please at least share what you would like to see!

This is why i join the discussion. Not to complain but to give feedback and my personal opinion.
I always felt a strong community vibe with DIrectadmin and you are listening to clients.

I'll try to tink about this some more and come back with some more discussion material.
An easy way to find slow processes or heavy usage is nice (like cloudlinux x-ray) Better ways to monitor is also something getting more and more important since most monitoring tools are just not made for webhosting.
 
s
Forums can be used for this.


What features do you have in your mind? They might already exist in DA (or might not) :)


Hm.. I am not aware about any price increases for any of the purchased licenses. Are you sure you're paying more than you've used to? Pricing of new retail licenses hasn't changed as well, check this on waybackmachine (web.archive.org).


I'm not sure why alternatives to the 3rd party commercial products included natively is a bad idea? Commercial webservers, resource throttling managers, backup managers, WordPress managers etc. could be replaced (I mean you'd have an alternative, you may still use the commercial 3rd party ones).


With retail Lite/Standard it does not cost you anything additionally at this time, does it?


Just checked - resource management +5Eur/mo https://store.plesk.com/1404/purl-ext-offer-cgroups?, WordPress toolkit +5Eur/mo - https://store.plesk.com/1404/purl-ext-wp-toolkit? etc., so, I don't think it's true :)


"More advanced" is the key there. You already have Email Track&Trace in user-level, you may click on In/Out in Email manager on user-level.


As mentioned above, anyone purchasing retail Lite/Standard get it included. In addition to this - I am not aware of any other control panel supporting Nginx Unit, which lets your run mutithreaded apps, isolate them completely using linux namespaces and throttle resources.

It's a fact everyone would like these features included in all the old licenses too. We wish new developers wouldn't expect to get paid for the work they do, that way the features could be included as they wouldn't require any additional expenses.
you kind of mistaking,
wordpress tool kit is free for plesk web host-
about cgroups if im not mistaken it offered free in ISPManager buisness license.

Also, please keep in mind -- this is VERY early stages. There is no official decision on how to sell the Pro Pack, or for how much. There's no way to please everybody, but some of the discussion/feedback here shows we are moving in the right direction. The whole idea is that it sells itself -- not that it's forced on anyone (involuntary price increase).

Regarding that support extension on retail lifetime licenses, @bdacus01 and others have pointed out it's kind of vague. This is because it's a seldom-used option (most don't want to pay for support on their lifetime license). It's not something we push on anyone. It was only mentioned because this small group of people were wondering if they had to pay this fee, and then another fee for the Pro Pack.

But back to what I said.. we still have no idea how we will sell the Pro Pack. I think part of it depends on how great of a feature-set it becomes, and the demand for it. So let's keep discussing! As @smtalk asked above... if it doesn't seem appealing, please at least share what you would like to see!
well it can help you produce more income, but just hoping you wont be greedy as cpanel with "per account pricing" for the core software or other features, cause thats just unreal,
you saying the pricing be depends how much demand it will have? like if alot you gonna price it like cpanel does? cause i think the major of your clients and potential clients be super mad if you do.
some reasonal price for addon per server(5-12$ per server) is okay for this addon!
hope it to be reasonable pricing per server and not "per account" thingy. or some major spike on pricing on core and addon, cause it will make alot of your costumer and potential costumers angry.
 
I have a standard license, and I started using DA after cPanel first increased their pricing. I understand the pros and cons of a lifetime/owned license to both the seller and the buyer.

I am pleased to pay for my current license and get those Pro packs added to my DA.

However, I don't think it will be beneficial for *me* much.

WordPress manager: I use Softaculous, and unless DA offers all features and scripts that Softaculous offers, I will have to keep using Softaculous.

GIT manager: My customers don't use Git much; most of them use CMSs like WordPress.

Python/Java/Ruby/Perl/NodeJS support: I have no plans to offer Python/Java/Ruby/Perl to my customers, and CloudLinux handles NodeJS support.

Additional features for Nginx: I am on LiteSpeed.

Advanced GUI: Very good to have. Especially from cPanel/Plesk to DA.

DNS synchronization: I will wait and see.


Ability to throttle resources per-user: I use CloudLinux, and unless DA brings all the PHP Extensions, PHP versions, and things like MySQL Governor, I don't even think about dropping CloudLinux.

More advanced Email Track&Trace: I am using an external SMTP. Thus, I have activity tracking there. And I don't think I will stop using that external SMTP. I will wait and see.

Advanced backup manager: The backup system would be something I will get benefits from. If the new backup system can run incremental backup per account or domain to places like S3, Backblaze and if the user can restore per file or fully by own their own, I will be happy. I won't need to rely on external backup software.

I am happy to see TLS v1.3 and HTTP/2 support for DA, and features like New default layout design for the Evolution skin excite me.
 
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