DirectAdmin update error with valid licence

mmsarica

New member
Joined
Nov 23, 2019
Messages
2
Hi everyone!

This is my first post but am sure wont be the last. I really dont know if this is the right place to ask, if not please excuse me. My native language is not English, so you may try more for understanding me lol

Well i got a new VDS installed about 2 weeks ago with a directadmin bundled licence. After about a week or so directadmin update was displayed on the web interface. I tried updating by clicking the Update Directadmin button (http://prntscr.com/q0zbjc). Something went wrong and got an error that the update was unsuccesful. After some search i found that the update.tar.gz content was not a valid archive but an error message. It was about me not having permission to run the software. I checked the licence provided from directadmin web interface, ssh command and directadmin website and confirmed the licence was valid (http://prntscr.com/q0zd6s). I tried updating directadmin from the ssh terminal and custombuild also, but got same error. Infact custombuild started an endless loop, hardly stopped it.

I checked the ip of server by using wget command on a custom remote script and also the date and time settings of the server. All seem set ok.

Well, i am suspicious about a few changes i made after first install which are..
the hostname and nameservers are different
the timezone is different
administrator mail is different

I searched about 4 days about this error and asked the VDS provider to check but they offered me a backup and reinstall. I really dont want about 15+ clients have this service interruption because I really think this is a correctable error about a really simple setting.

From the creators and users of directadmin can anyone offer me check any settings that may prevent acceptance of the valid licence. Any help is appreciated. Thank you for your time..
 

ikkeben

Verified User
Joined
May 22, 2014
Messages
653
Location
Netherlands Germany
If you have license by that provider so not your owned yourself i don't know or they get/give you the info's to manual install?

Check ip scripts you can use those https://help.directadmin.com/item.php?id=528

Also see all directadmin log files! And ticket / message system

Could be problems with external ip , so how is your setup for network to outside... and could be problem with ssl combi with some other things but you should see some info in directadmin logs files for those errors..

Only posting this because i had some of those myself while doing " lan install setup guide" there i did see
also some links here

Don't know how your provider handel hostname changes and DA do for those kind of licenses , if you changed ip , then you could need new license keys , pff providers do say new install then is common for those licenses

See here my errors i did get in log files https://forum.directadmin.com/threads/error-updating-da-on-centos-8-but-it-did-worked-after-installation.59503/#post-304426. I know is other license and installtion only to give you a idea of where to look for errors.

You didn't post the exact error messages and where when you get those. ( log files whatever) you do the update as root in ssh? ( is anything changed with users and rights...? )
And did updates worked before on your box?
 
Last edited:

mmsarica

New member
Joined
Nov 23, 2019
Messages
2
Thank you,

I'd suggest trying getLicense.sh:
Works fine getting the licence with no problem

If it has no issues, please try manual update and see if it errors:
No chance update.tar.gz is error message :
* You are not allowed to run this program *

And did updates worked before on your box?
I will try all, and this is first update since installation will write all messages next time

thank you both..
 

ikkeben

Verified User
Joined
May 22, 2014
Messages
653
Location
Netherlands Germany
Succes.

This :

the VDS provider to check but they offered me a backup and reinstall.
Not knowing the cause then you should be lucky to solve with that and not having problems again, kind of gambling solution, or they know and solve then and didn't tell you?
 

smtalk

Administrator
Staff member
Joined
Aug 22, 2006
Messages
8,347
Location
LT, EU
Thank you,



Works fine getting the licence with no problem



No chance update.tar.gz is error message :
* You are not allowed to run this program *



I will try all, and this is first update since installation will write all messages next time

thank you both..
If you don't mind providing temporary access to the server, I could check it free of charge for you :) Please PM me for this.
 
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